Client Services Director jobs in Great Falls, MT

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

M
Client Services Support Analyst
  • Member Driven Technologies
  • Great Falls, MT OTHER
  • Job Details

    Job Location:    Great Falls Office - Great Falls, MT
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Description

    SALARY RANGE

    $45,000-$50,000

     

    POSITION LOCATION

    This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. 

     

    POSITION PURPOSE

     


    Responsible for providing exceptional service and an advanced level of support to the client base.  Works with other Resource Center members to deliver faster turnaround times on requests and provide a higher percentage of first-contact resolution. Receives and answers application and technical questions and troubleshoots various system problems. Utilizes electronic ticketing system to support both internal and external clients and escalate requests to other departments and/or MDT partners. Courteously and promptly resolves questions and problems as assigned and maintains a professional relationship with clients.

     

    DUTIES & RESPONSIBILITIES

     

    •    Act as an escalation point for the Contact Center to provide Level 2 support. 
    •    Act as a Subject Matter Expert (SME) for troubleshooting and researching various advanced system problems, such as: Symitar Core system, Online Banking, etc.
    •    Utilize advanced tools and methods to gather information to effectively troubleshoot.
    •    Lead monthly calls with the assigned client base and complete write-up of Executive Summaries. 
    •    Act as a point of contact for cases that are opened with Symitar on behalf of our clients. 
    •    Ensure that requests have the necessary detail before they are escalated/routed to another department. For example: Break-Fix/Fast Track tickets routed to Software Services. 
    •    Perform quality assurance (QA) testing on Break-Fix.
    •    Stakeholder participation in new product initiatives.
    •    Troubleshoot batch job issues within the Symitar Core System. 
    •    Research and troubleshoot Mobile Remote Deposit Capture requests.
    •    Assist with keeping department documentation current and accurate, including updating the Wiki and Knowledge Base.
    •    Interface with other departments for continuous improvement on delivery and service. 
    •    Provide and participate in cross-training as required. 
    •    Act as a liaison between other divisions throughout the organization. 
    •    Keep management team informed of progress towards established objectives and any significant challenges.
    •    Ensure that work area is clean, secure, and well maintained.
    •    Complete special projects as assigned, such as year-end tax reporting and participating in Beta projects.
    •    Embrace all other tasks and duties as assigned.

     

    MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS

     

    •    High school graduate or equivalent. 

     

    REQUIRED KNOWLEDGE

     

    •    Thorough understanding of customer service practices.
    •    Knowledge of the Symitar core system.

     

    EXPERIENCE REQUIRED

     

    •    Financial Institution experience (Symitar Preferred).
    •    Symitar core system.
    •    Experience in a professional client services position where client services was the primary job function.
    •    PC and associated hardware/software troubleshooting.

     

    SKILLS/ABILITIES

     

    •    Ability to work with minimal supervision.
    •    Ability to manage multiple concurrent tasks.
    •    Ability to manage a variety of variables under limited standardization. 
    •    Strong problem-solving skills.
    •    Excellent oral and written communication skills.
    •    Willingness to assist others and work in a team environment. 
    •    Effective time management, organizational, and project management skills.

     

    WORKING CONDITIONS

     

    •    No hazardous or significantly unpleasant conditions (such as in a typical office).
    •    Ability to cover different shifts.
    •    Occasional in-state and/or out-of-state travel including overnight.
    •    Long duration of computer workstation usage.

     

    INTENT AND FUNCTION OF JOB DESCRIPTIONS

    Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 
    All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 
    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


  • 1 Month Ago

G
Fully Remote - Client Services Representative
  • Global Elite Texas
  • Havre, MT OTHER
  • Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career!We're lo...
  • Just Posted

A
Social Services Director
  • Azamra Healthcare at Great Falls
  • Great Falls, MT FULL_TIME
  • Social Services Director Azamra Healthcare at Great Falls is currently looking for a Social Services Director to join our team! We are a skilled nursing and rehabilitation facility that is dedicated t...
  • 9 Days Ago

C
Rural Services Director
  • Center For Mental Health
  • Great Falls, MT FULL_TIME
  • Full-Time / ExemptGreat Falls, Conrad, Helena, HavrePosition Overview: The Rural Services Director will establish a presence in all MRWH rural based counties by attending community events and advisory...
  • 28 Days Ago

F
Director of Culinary
  • Forefront Healthcare & Culinary Services
  • Conrad, MT FULL_TIME
  • Company DescriptionForefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its ...
  • 8 Days Ago

P
Health Services Director - Registered Nurse
  • Prestige Healthcare
  • Kalispell, MT OTHER
  • JOB LOCATED IN KALISPELL, MT If you are a Registered Nurse and are looking to grow at a new location, contact Recruiter JOSH WALLACE at joshua.wallace@prestigecare.com - 360-798-1350What does the Heal...
  • 9 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Client Services Director jobs found in Great Falls, MT area

A
M.D./D.O. - Family Practice
  • Alluvion Health
  • Great Falls, MT
  • Job Description Job Description Position Title: Medical Doctor (MD) – Family Practice Physician Department: Medical Supe...
  • 3/28/2024 12:00:00 AM

V
Psychologist - Work in Fort Harrison, MT
  • Veterans Health Administration
  • Great Falls, MT
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/28/2024 12:00:00 AM

A
Registered Nurse (RN)
  • Azamra Healthcare at Great Falls
  • Great Falls, MT
  • Azamra Healthcare at Great Falls - Registered Nurse (RN) ***Sign on Bonus*** $5,000 Shifts available: 6a-6p and 6p-6a Pa...
  • 3/28/2024 12:00:00 AM

A
$10,000 Sign On Bonus - Licensed Behavioral Health Provider
  • Alluvion Health
  • Great Falls, MT
  • Job Description Job Description $10,000 SIGN ON BONUS! Position Title: Licensed Clinical Behavioral Health Provider Depa...
  • 3/27/2024 12:00:00 AM

A
Pharmacist
  • Alluvion Health
  • Great Falls, MT
  • Job Description Job Description Creating and Inspiring Healthier Lives. Position Title: Registered Pharmacist Department...
  • 3/26/2024 12:00:00 AM

A
Certified Pharmacy Technician
  • Alluvion Health
  • Great Falls, MT
  • Job Description Job Description Position Title: Pharmacy Technician Department: Pharmacy Supervisor: Pharmacy Director F...
  • 3/25/2024 12:00:00 AM

I
Sales Director (no experience required)
  • Infinity Business Group
  • Great Falls, MT
  • Job Description Job Description Do you have a natural ability to connect with people? Have you been looking for a career...
  • 3/25/2024 12:00:00 AM

A
Pharmacy Director
  • Alluvion Health
  • Great Falls, MT
  • Job Description Job Description Position Title: Pharmacy Director Department: Pharmacy Supervisor: Vice President Medica...
  • 3/24/2024 12:00:00 AM

Great Falls is a city in and the county seat of Cascade County, Montana, United States. The 2017 census estimate put the population at 58,638. The population was 58,505 at the 2010 census. It is the principal city of the Great Falls, Montana Metropolitan Statistical Area, which encompasses all of Cascade County and has a population of 82,278. Great Falls was the largest city in Montana from 1950 to 1970, when Billings surpassed it. Great Falls remained the second largest city in Montana until 2000, when it was passed by Missoula. Since then Great Falls has been the third largest city in the st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$160,714 to $237,430
Great Falls, Montana area prices
were up 3.1% from a year ago

Client Services Director in Elyria, OH
This position is accountable for overall client delivery outcomes as well as management of the team in terms of productivity, human resourcing, process improvements & training, and implementing new Bobsled Marketing programs.
December 06, 2019
Client Services Director in Johnstown, PA
We help clients to develop a coherent plan and work with them to identify and develop compelling news stories and features.
February 18, 2020
Client Services Director in Flagstaff, AZ
You'll learn all these processes and how they can be customized for specific client situations.
January 07, 2020