Client Services Director jobs in Hempstead, NY

About FlexTrade:

FlexTrade Systems is a financial technology Software Company headquartered in Great Neck, New York. We are celebrating 26 years as the industrial pioneer and a global leader in broker-neutral, trading platforms for equities, foreign exchange, options, futures, and fixed income. With 500 employees across 10 offices in North America, Europe and Asia, and a worldwide client base both from Buy Side and Sell Side business. It is an exciting time to join FlexTrade. Each line of business and region is at different growth phases. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach positioning itself for the next phase of growth.

Job Summary:

FlexTrade’s Sell-side OMS Client Services and Implementation team provides our clients exceptional service in the deployment and integration of our solutions within the framework of their existing businesses. The Account Manager- Client Services will partner with Sales and Account Management throughout the sales process to guarantee that FlexTrade’s solution is a fit for the client's needs. We then work with the client and our Product and team to ensure the client has an efficient, exceptional onboarding experience.

The Account Manager- Client Services role is responsible for:

• Working with Sales to analyse a client’s workflow, gather client requirements, identify gaps and propose solutions.
• Manage the implementation of new or existing clients in line with our standard operating procedures.
• Fulfill existing client’s requirements and provide timelines.
• Ensuring our new clients are implemented on time and under budget.
• Working with internal teams on implementation related items to ensure we deliver in line with our commitments.
• Developing detailed project plans and timelines, driving them to completion through agreement with the client and support from internal teams where necessary.
• Owning each assigned complex and strategic engagement, acting as the primary day-to-day management point person working across multiple internal groups driving tasks through to completion within tight deadlines.
• Driving transparency and consistency by clear communication and production of engagement-specific documentation.
• Leveraging domain expertise and relationship skills to build and maintain credible relationships with clients.
• Have a strong understanding of sell-side OMS workflows.

• A working knowledge of the sell side Equity business and workflows.
• Proven experience in both independent and collaborative working environments in a fast-moving business.
• Proven experience understanding and defining complex workflows.
• Demonstrated history of scoping engagements and gathering requirements.
• Demonstrated history of solving complex problems with a keen eye for detail and a meticulous level of precision.
• Prior experience within the sell side equity OMS or broker dealer community.
• 3-5 years of industry experience in Project/Product/Implementation Management.

Preferred

• Series 7 or financial certification Equivalent
• PMP or CAPM certification
• SQL

**FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.**

**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**