Client Services Director jobs in Hialeah, FL

Do you want to be a part of a team of aviation innovators who are helping change the industry landscape?

Our client originated as a full-service on-demand Private Jet Charter specializing in light-size and mid-size jets. Committed to delivering exceptional service, they also offered Aircraft Management solutions for aircraft owners. Their dedication to excellence in aircraft and charter management propelled their growth, leading them to expand their horizons. In 2022, an impactful joint venture marked a significant turning point for them and led to the creation of valuable partnerships and the acquisition of multiple businesses in the Business Aviation sector. They evolved into a dynamic enterprise that owns and operates diverse assets and businesses in private aviation. They continue to drive private aviation excellence, explore new opportunities, and embrace the strength of strategic partnerships. They are committed to delivering outstanding services and fostering growth for their portfolio companies while preserving their individuality and exceptional traits.

They are currently seeking a highly experienced and visionary Client Services Associate in Miami, FL.

What Is In It For You

Salary: 50,000-65,000 depending on Aviation experience.

Position Type: Permanent - Full-time

Benefits: Medical, Dental, 401K, Disability, Company-provided Life Insurance, FSA, HSA

A Day In The Life of a Client Services Associate

As the Client Services Associate, you will be responsible for responding to the client’s inquiries and concerns, escalating high-level complaints to the appropriate department, and accurately processing their service requests.

Essential Duties of The Client Services Associate

• To deliver white glove customer service to our clientele.
  
• Input contracts, flight follow, and keep all admin documents up to date.
  
• Liaise between sales and flight coordination.
  
• Must be able to resolve client concerns and understand client needs.
• Confident in troubleshooting and have the ability to investigate if they don’t have enough information to answer broker questions or resolve an issue
  
• Have the ability to assist both external and internal clients and be able to work within other departments to understand their needs.
  
• Must be able to use the phone and the internet to respond to client queries.
• Must be able to work quickly and accurately and have the ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.
• Need to be genuinely excited about helping clients.
  
• Patient, empathetic, and have good communication skills.
  
• Must be a self-starter and have the ability to foresee issues and communicate with brokers accordingly.
  
• Must be able to multi-task

Required Skills:

Need to work with the following applications:

• Google Docs
  
• Google Suite
  
• WhatsApp Application
  
• Airplane Manager (Teachable)

If you are interested in the Client Services Associate job in Miami, FL, apply today!

​​This vacancy is being advertised by Total Aviation Staffing, LLC. The services advertised by Total Aviation Staffing, LLC are those of an Employment Agency.