Client Services Director jobs in Lawrence, MA

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=173450

About Northern Essex Community College:

THE COLLEGE: NECC serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake, and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The college has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

Job Description:

POSITION: Full-Time Director of Infrastructure and Client Services: Director; IT Client Computing; Haverhill Campus but travel between Lawrence campus or off-site meetings as needed; 37.5 hours per week, Monday through Friday, 8:00am - 4:30pm, off hours and weekend hours as needed; Non-Unit Professional Position

SUMMARY: The Director of Infrastructure and Client Services is an in-person position and responsible for the design, implementation, maintenance, and advancement of the IT Infrastructure necessary to support all college business processes and applications systems. The Director is responsible for planning, coordinating, supervising, and delivering all technical support efforts. The Director will coordinate, leverage and research all emerging technologies in order to broaden and advance operations, security and teaching at the college. Works in collaboration with other personnel within and outside the division of Information Technology Services.

SUPERVISION RECEIVED: Reports to the Chief Technology Officer

SUPERVISION EXCERSIDED: Supervises subordinate professional, classified and student employee personnel assigned to the department.

RESPONSIBILITIES:

• Provide leadership, management, support, and direction to subordinate staff members.
• Designs, plans, organizes, directs, supervises, and implements computer, AV and network technologies and services. Services include, but not limited to voice, data, security, video surveillance, server and computing systems, audio-visual and simulation.
• Supervises all aspects of systems and network administration, technical support, and day-to-day operations.
• Establishes, maintains, measures, and reports out on service quality and service level agreements indicators for all network and computing systems provided by the College. (This includes meantime to repair, and systems performance such as; bandwidth, CPU, memory, and IO/ utilization etc. for capacity planning, performance monitoring, and analysis of systems utilization etc.).
• Manage the assessment and mitigation of risk within the IT infrastructure.
• Participates in the development and support of campus policies, procedures, and standards for hardware and software.
• Evaluates future needs, new technologies, and/or products for applicability at the College and make recommendations as appropriate.
• Establish and maintain guidelines for minimum standards for computer hardware. and software.
• Assures maximum departmental collaboration, coordination, and communication with all other organizational units of the college.
• Provides flexible, responsive, and high-quality customer service to all whom we serve, be it students, community or staff and continuously assesses processes and procedures to revise accordingly.
• Design, maintain and test disaster recovery plans and business continuity to ensure operations related to IT infrastructure.
• Lead projects with cross-functional teams including IT and other area personnel to ensure on-time project delivery, process improvements and collaboration across the institution.
• Create, implement, and maintain related IT policies and procedures to ensure compliance to applicable standards, regulations, laws and any other governing policies.
• Create and maintain up-to-date documentation of the existing operations related to the IT infrastructure, as well as knowledgebase articles for all whom we serve.
• Develop and manage an annual operating and project budget in collaboration with the Chief Technology Officer and the college Finance department.
• Performs other duties as assigned.

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=173450

Requirements:

MINIMUM QUALIFICATIONS:

• A Bachelor's degree in Information Science, Software Engineering, Computer Science or related field.
• Five (5) years or more of experience in Infrastructure design and implementation, central authentication, telecommunications, data center operations, client/server/cloud architectures, and internal collaboration tools.
• Intimate understanding of computer hardware, server administration, network management systems and network security systems.
• Solid organizational and communication skills, ability to work with staff, faculty, and administration with all skill and management levels.
• Willingness to investigate, learn, and initiate new processes, technologies, and analytical tools.

PREFERRED QUALIFICATIONS:

• Experience with supporting an academic environment.
• Experience working in a higher education environment.
• Experience supporting and developing working relationships with co-workers.
• ITIL certification or equivalent experience.
• Strong project management skills, PM preferred.
• Experience with supervising a diverse group of individuals in a union environment.
• Bilingual (Spanish/English)
• Experience working with and supporting a culturally diverse population

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

Additional Information:

SALARY: Anticipated starting salary range is $90,000 - $105,000 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

ANTICIPATED START DATE: ASAP

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to setup a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and experience
• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references.

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery