Client Services Director jobs in Little Rock, AR

 TNAA was founded in 1999 by people who believed they could change the travel nursing industry for the better. This vision, along with a culture of honesty, transparency, and unmatched customer service, continues to guide our growth. We are now one of the fastest-growing healthcare staffing firms in the country!

The Client Services Director generates revenue growth through the development and cultivation of relationships that lead to new contracts and/or by retention and growth of existing business within assigned accounts.  The Client Services Director will use experience and deep industry knowledge to assist in short and long-term organizational strategy.
 

Here's what you'll be doing:

• Create a sales strategy to develop, cultivate, and grow relationships that result in new and/or additional bookings by engaging current and prospective clients via a variety of medium (e.g., regular contact, needs assessment, on-site visits, business reviews, etc.)
• Serve as a trusted advisor for clients by arming them with market analysis data, providing information about challenges to success, sharing results of DOMO data, and/or advising them on best practices
• Perform contract administration by reviewing and negotiating facility contracts; facilitating necessary corrections/additions; and ensuring rates and terms meet TNAA success requirements before the start of each assignment
• Review and renew all expiring facility, MSP, VMS contracts to ensure conditions are favorable to continue business.
• Coordinate with Account Management on prioritization of orders to meet goals and drive bookings.
• Adhere to all reporting requirements (e.g., weekly accomplishments and goals, proposed revenue/TOA by facility / MSP / VMS, updating Market-Mover report, etc.)
• Plan and attend trade shows to exhibit and promote the organization’s services to prospective hospitals and clinicians
• Regularly review client relevancy to identify clients that meet TNAA’s relevancy strategy, and make recommendations to inform organizational decisions for short and long-term positive impact
• Work collaboratively with internal team members to resolve escalated issues.
• Uphold our Core Values
  • Own Your Relationships – engage others with clarity, transparency, and care
  • Obsess Over the Experience – distinguish yourself by providing the best possible experience every time
  • Simplify the Process – use your unique skills to make the complex easy
  • Defend Our Culture – embrace and encourage the principles that define our company
• Other duties as assigned

Here's what we're looking for:

• High school diploma or equivalent
• Five (5) years of industry and/or sales or business development experience
• Proficiency in Microsoft Office Outlook, Word, Excel
• High level of expertise in analyzing information and making information-based recommendations
• Highly effective communications/presentation, follow-up, administrative and organizational skills
• Ability to relate to a diverse audience and maintain/sustain mutually beneficial and meaningful relationships
• Excellent consultative sales and negotiation skills
• Ability to build and maintain productive working relationships with cross-functional coworkers
• Ability to travel up to 15%
• Will accept any suitable combination of education, training, and experience

Preferred Qualifications:

Bachelor’s degree in Sales, Marketing, or Business Administration

Compensation:

The base salary range for this role is $100,000.00 - $110,000.00/year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Benefits:

TNAA offers a competitive compensation and benefits package that offers Medical, Dental, Vision, Life, and Long-Term Disability insurance plans that start the first day of employment. TNAA also offers short-term disability, accident insurance, critical illness, legal assistance, identity protection, pet coverage, a retirement plan with employer match, and a generous vacation plan that includes 8.5 paid holidays.  Here is a link to our benefits package.  https://embbenefits.com/tnaa/

Travel Nurse Across America is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. TNAA is committed to the principle of equal opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. It is TNAA's policy to provide equal employment opportunities without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by applicable laws. TNAA will not tolerate discrimination or harassment on any of these characteristics.

https://www.eeoc.gov/employers/eeo-law-poster