Client Services Director jobs in Lowell, MA

Receptionist/Client Services Technician
Work in a great team environment, at our beautiful, Veterinary of Dermatology Clinic as our Front Desk Reception, Client Service Representative. Check In/Out; Veterinary of Dermatology Appointments; Telephone, and Scheduler/Appointment Booking, Client and Patient care. Cornerstone Software and Pet Health Network Pro/Petly.
Always communicate in a friendly, reassuring and professional manner. Work using Cornerstone Software, check in/check out.
Animal handling skills are necessary as the receptionist greets patients, gathers information, can lead patients to an examination room or the clients vehicle for COVID Curbside.
Excellent interaction skills with practice staff. Maintains the reception area.
Duties include:

• Work efficiently and accurately in a positive manner. Apply initiative to find and complete tasks and assist other team members.
• Always Punctual, conduct self with integrity and commitment to the practice.
• Demonstrate general knowledge of pets, pet care, and veterinary medicine.
• Demonstrate computer competency and accuracy. Maintain the client and patient database Cornerstone and Petly. Send correspondence, reports, certificates, and reminders. Our Petly program, helps make this an efficient and easy task with text message and Email automatically
• Meet safety standards and follow safety procedures
• Manage, answer phones schedule new patient appointments, procedures, and rechecks
• Schedule Veterinary Technician appointments; ear cleaning, and injections
• Discharge patients and collect payment for services, payment is due at time of appointment. No billing!!
• Manage the schedule for Veterinarian, and Veterinary Technician appointments, and procedures
• Manage fax line, texts and Emails
• Review consent forms with clients and verify client information is complete and with signatures
• Send out new patient packets, or direct to website for completion
• Manage USPS shipping for prescriptions, take to USPS
• Manage Clinic Deliveries, advise Vet Techs when Vendor items arrive
• Manage Clinic administrative items; Tissues, paper towel, toiletries, cleaning products, marketing material, and supplies

Hours are: 8:30am to 5:00pm Monday through Friday

Medical Insurance, Dental, and Eye Insurance

Vacation

PTO
Clothing Allowance
401K after 1 year, company 3% of annual salary

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Veterinary experience: 1 year (Required)
• Veterinary Occupations: 1 year (Preferred)
• Veterinary Receptionist: 1 year (Preferred)

Work Location: In person