Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Do you have a passion for helping clients, building relationships and seek an intellectual challenge? Are you energized when working collaboratively on a team and excel because you are organized and detail oriented? We are looking for an upbeat and polished professional to complement our Client Services team!
You will be a primary point of contact for clients, internal staff and insurance brokers and play a key role in the onboarding of new clients, resolving service issues, maintaining high levels of client satisfaction and providing ongoing sales and client support.
Essential Job Duties and Responsibilities:
1. Play lead role in new client onboarding
2. Provide internal sales support
3. Client Services
4. Technical/Business/Administrative Skills
Required Work Skills
1. Experience in employee benefits or health insurance industries preferred.
2. Experience working directly with external clients and/or insurance agents.
3. Highly professional verbal and written communication skills.
4. Proficient in the use of computers and software programs.
5. Strong problem solving skills and the ability to understand complex issues.
6. Ability to identify issues and offer potential solutions.
7. Ability to work with internal staff and external clients of varying personalities and skill levels.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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