Client Services Director jobs in Minneapolis, MN

Viking Client Services continues to experience exponential growth and is seeking a Client Services Liaison ACH Processor. Viking Client Services is a nationwide privately held financial services company established in 1969 that provides superior service in the areas of receivables management, billing and subrogation, and third party payment processing services. The Company places a high value on integrity and a commitment to excellence by offering innovative solutions specific to client needs.

The Client Liaison ACH Processor provides ongoing communication with client staff and management while maintaining superb customer care and timeliness of client tasks assigned to Viking. High quality service provided to the client contacts and overseeing the timely completion of all tasks assigned to Viking by the clients. Collaboration with the various Viking departments to ensure changes and audits to be completed as necessary. Daily mail processing, logging account correspondence and payments to Viking for account updates. This role will also provide ACH & RCC coverage/back up-which does require flexibility regarding nights/hours

This role does require you to work on-site in our Eden Prairie, MN office

In addition to a competitive salary, Viking Client Services offers a comprehensive compensation package which includes vacation time, sick time, medical, dental, vision insurance, short term, long term disability, life and accident insurance and 401(k) with employer match.

Client Liaison duties

• Create/coordinate and forward varied reports and account data, both to the clients and to Viking Team Managers and Collection staff as received from clients, this includes but is not limited to projections, collection data, consumer complaints, and audit reports and questionnaires.
• Ensure that all requested information from a client is prepared by the correct Viking employees and forwarded within the expected time frame.
• Oversight and maintenance of client accounts in Vikings internal operation system and the client’s systems as directed by client guidelines.
• On-site presence is required for the fulfillment of mail processes.
• Additional tasks as assigned by supervisor.

ACH/RCC duties

• Printing, scanning and posting checks
• Payment posting, client request (reversals, trace numbers, LOI’s) confirmation of various accounting duties, bank returns.
• Other tasks related to ACH/RCC process when needed.

Qualifications:

Education: High School Diploma or equivalent.

Experience: At least 1-year customer service experience in an office environment, proven ability to handle multiple tasks within a specific time frame, collaboration with departments to achieve detail-oriented projects, exposure to the collection/billing industries helpful.

Other Skills: Personal commitment to delivering the highest level of customer care, the ability to make sound decisions in collaboration with company departments, effective verbal/written skills, self-sufficient, detail oriented, strong organization skills; a strong working knowledge of Microsoft Office products (Excel, Outlook, Word, etc.) is required.

Physical Demands:

Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

www.vikingservice.com