Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Point C is hiring a Director of Client Services/Market Leader to join their team on a full-time basis in Omaha, NE. This position is a Hybrid opportunity.
TITLE: Director of Client Services, Market Leader – Great Plains
Working collaboratively with the Point C CEO and VP of Client Services, the Market Leader is directly responsible and accountable for regional customer retention and top line revenue growth. This includes leading all client management, sales in collaboration with Point C sales executives, leading strategic initiatives to enhance the delivery of the Point C model, serving as the key liaison between customer, TPA and Point C and driving performance for the overall block of business. The Market Leader will provide robust account consultation and supporting direction consistent with Point C and client strategic, operational, and financial goals. This role is also responsible for sales driven by the TPA in partnership with Point C. This role is expected to participate in broker events, capabilities, and finalist presentations to grow the block of business. Works closely with Operations and other internal stakeholders to drive consistent practices and procedures to deliver client solutions, problem solving and effective account management.
Department: Client Services
Reports to: VP of Client Services with a dotted line to the Point C CEO
FLSA Exemption: Exempt
Position Location: Hybrid – Omaha, NE
Primary Responsibilities:
0 Client Services Director jobs found in Omaha, NE area