Client Services Director jobs in Orlando, FL

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Associate Director Client Services (Exhibitions)
  • GES
  • Orlando, FL FULL_TIME
  • Overview

    GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

    Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

     

    Responsible for the planning, organizing, and monitoring of client services activities, focusing on enforcing standards/procedures that result in projects being on-time, within budget, and to the client’s complete satisfaction.  It also entails full cycle management of all Client Services Managers throughout the respective region and assisting the Director of Client Services with department-wide initiatives.  This is a remote position, but must be within reasonable driving distance to the local GES office for on-site meeting (respective of Orlando, Atlanta and New Orleans offices).

    Responsibilities

    • Structure, lead, train and develop Client Services staff
    • Serve as a member of the management team driving regional improvements in growth and profitability
    • Conduct interviews and make recommendations for new hires, consultants and replacement personnel
    • Administer annual reviews and recommend merit increases, while staying within company budget
    • Assist Client Services Managers achieve annual performance goals
    • Monitor daily workloads and account assignments, providing a balance between all Client Services Managers and assisting with individual tasks or whole projects during busy periods
    • Work to develop effective systems to streamline procedures and enhance overall group performance
    • Monitor and approve vacation requests, sick time, and expense reports
    • Ensure processes run smoothly on time, and results are executed without flaws
    • Ensure proper communication and resolve conflicts both internally and externally, resulting in smooth workflow from different departments including but not limited to Operations, Exhibitor Success, Graphics, Design and Business Development staff
    • Collaborates on account assignments as needed
    • Provide show-site support as needed
    • Production of events as assigned
    • Perform other duties as assigned and deemed necessary of the position

    Qualifications

    • Bachelor's degree in marketing, communications, or another business-related field preferred
    • Minimum 2 years’ experience in a supervisory support role or equivalent; or demonstrated ability to lead people and get results through others
    • Experience in employee training, mentoring and development
    • Experience in convention and trade show industry preferred
    • Ability to communicate customer-focused concepts within, and outside, the department
    • Ability to manage multiple concurrent projects
    • Excellent communication skills and a demonstrated ability to reach people through highly developed verbal and written skills
    • Solid organizational and time management skills
    • Analytical and problem-solving skills

    Work Environment

    • Travel required 30%
    • Remote position, but to be located within an hour of a GES facility
    • Working nights and weekends when necessary
    • Position may require long hours for several months of the year. Work may be performed on the event floor, in noisy and crowded areas or in outside event locations.
    • Can frequently encounter uncomfortable temperatures, dust and/or other conditions.

     

    Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

    • Competitive salaries
    • 401K with company match
    • Healthcare/vision/dental insurance
    • Wellness benefits
    • Career development program
    • Employee assistance program
    • Vacation time
    • Community involvement opportunities
    • Team activities

    And much more……

     

    #LI-Remote

    EEO Information

    We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.
  • 1 Month Ago

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Associate Director Client Services (Exhibitions)
  • Global Experience Specialists, Inc.
  • Orlando, FL FULL_TIME
  • Associate Director Client Services (Exhibitions) Location US-FL-Orlando | US-GA-Lithia Springs | US-LA-New Orleans Job ID 2024-20998 # Positions 1 Category Exhibitions/Events Company GES Orlando Divis...
  • 1 Month Ago

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Senior Director, Fund/Client Accounting Manager-ETF Services
  • BNYM External Career Site
  • Lake, FL FULL_TIME
  • Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management a...
  • 5 Days Ago

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Client Services Representative- Desk support
  • Partner Claim Services, LLC
  • Orlando, FL PART_TIME,FULL_TIME
  • Partner Claim Services is expanding within Florida. Our team is seeking a customer-oriented client service representative (CSR) to support day to day administrative support for public adjusters. The p...
  • 4 Days Ago

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Client Coordinator
  • Maxim Healthcare Services
  • Leesburg, FL FULL_TIME
  • The Client Coordinator works with clients, patients and active caregivers to identify open shifts, availability, and coordinate schedules. The Client Coordinator understands the needs, requirements, a...
  • 1 Month Ago

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Client Services Representative
  • Waterford Lakes Animal Hospital
  • Orlando, FL FULL_TIME
  • Waterford Lakes Animal Hospital is looking for a full-time client service representative with the skills, drive, and desire to take your career to the next step. Qualified candidates will have open av...
  • 19 Days Ago

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0 Client Services Director jobs found in Orlando, FL area

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Customer Service Specialist I (Titusville Office)
  • Brevard County Property Appraiser
  • Titusville, FL
  • JOB SUMMARY This is a mid/senior-level management position under the general direction of the Senior Director of Custome...
  • 3/28/2024 12:00:00 AM

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Factory Support Lead
  • Regal Boats
  • Orlando, FL
  • Job Title: Factory Support Team Lead Employment Type: Full-Time Classification: Non-Exempt Reports To: Director of Custo...
  • 3/28/2024 12:00:00 AM

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Safety & Territory LP Mgr
  • GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC
  • Orlando, FL
  • Job Details Level Experienced Job Location S Orange Blossom Trail (Headquarters) - Orlando, FL Position Type Full Time S...
  • 3/28/2024 12:00:00 AM

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Director of Customer Service
  • Informa Group Plc.
  • Orlando, FL
  • Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise ove...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • ASSA ABLOY
  • Orlando, FL
  • Career Opportunities: Customer Service Representative (27788) Requisition ID 27788 - Posted - Ameristar Perimeter Securi...
  • 3/27/2024 12:00:00 AM

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Account Manager (Consumer Benefits Solutions)
  • AON
  • Lake Mary, FL
  • Health and Benefits Account Manager for Consumer Benefit Solutions As part of an industry-leading team, you will help em...
  • 3/26/2024 12:00:00 AM

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Account Manager (Consumer Benefit Solutions)
  • AON
  • Lake Mary, FL
  • Health and Benefits Account Manager for Consumer Benefit Solutions As part of an industry-leading team, you will help em...
  • 3/26/2024 12:00:00 AM

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Operations Associate/Customer Service - *Weekends Required*
  • Adjectives Market
  • Altamonte Springs, FL
  • Job Description Job Description Operations Associate/Customer Service works with the Operations team to ensure that Adje...
  • 3/25/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$173,344 to $256,089
Orlando, Florida area prices
were up 1.5% from a year ago

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