Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
General Description
Client Services Director must have expertise formulating and instituting policies, procedures, and controls to assure efficient aircraft management for Solairus Aviation’s nationwide fleet. The Client Services Director is involved in all aspects of the flight department. During the onboarding of a new account, the CSD acts as a project manager as well as the recruiter for new employees. Client Service Directors are responsible for maintaining a strong relationship with the Client Aviation Manager while also performing various projects for the account. The CSD is responsible for proficient communication between the crew and all internal departments to ensure a high level of service to the client.
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