Client Services Director jobs in San Francisco, CA

Description

Since 1984, we have helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.

Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.

For more information about us, visit www.larkinstreetyouth.org.

PRIMARY RESPONSIBILITIES:

Reporting to the Division Director of Wellness Services & Youth Leadership, the Director of Wellness Services & Client Practice is responsible for the development, implantation and evaluation of the Wellness and Client Practice Departments. This includes hiring, training, and supervising Program Managers, Program Staff and Interns while collaborating with the Division Director to move the strategic priorities of the departments forward. As a member of the leadership team the Director will take an active role in collaborating with other leadership and community partners to bring alive Larkin Street’s mission and values in all aspects of operation.

The Wellness Department provides direct mental health and substance use support to youth through clinical and harm reduction services. The Client Practice Department provides non-clinical group supervision and training for all case managers focused on providing support and advancing case management practice.

ESSENTIAL JOB FUNCTIONS:

• Provide direct oversight in hiring, training, and supervision of program staff, primarily through direct supervision of Program Manager(s).
• Develop, oversee, and evaluate programming.
• Provide outreach, workshops, consultation, and crisis response.
• Represents the agency at external meetings; developing and promoting contacts, working relationships, and cooperative collaboration between Larkin Street’s Wellness services and other agencies and organizations involved in behavioral health services.
• Oversee budgets, data collection and tracking, contract requirements and program outcomes.
• Promote collaboration, cross training, and dual programming among program teams within the division and throughout the agency.
• Hold On-Call responsibilities as assigned and scheduled in rotation.
• Assist with special projects and other assignments as requested by Senior Leadership and the Chief of Programs.

OTHER DUTIES AND RESPONSIBILITIES:

• Actively participate in Diversity, Equity, and Inclusion (DEI) work within the agency along with managing programs with a lens on DEI.
• Lead staff teams through the successful implementation of Larkin Street’s strategic priorities, ensuring that services and decision-making are aligned with the strategic plan.
• Strong commitment to the agency and philosophy of Larkin Street Youth Services.
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
• Maintain a creative, teambuilding, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks using diversity, equity, and inclusion and restorative practice lens.
• Maintain professional standards of performance, demeanor and appearance at all times.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to scheduling requirements of this job description and program.
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the youth we serve.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION & LICENSING:

• Master’s Degree in Social Work, Social Welfare, Psychology, or closely related field
• Current California license in good standing, LCSW, MFT, or Ph.D

BACKGROUND & EXPERIENCE:

• 2-3 years of management and supervisory experience.
• Previous experience overseeing program design and development, implementation and operations, project integration and management across multiple agency sites, staff supervision and training and budget management.
• Experience providing mental health services in a social service setting, preferably with systematically marginalized populations.
• Experience providing individual and group therapy, and psychoeducational groups.
• Knowledgeable of the following behavioral health theories and capable of integrating them across Larkin Street Youth Services programs: Trauma-Informed Care, Motivational Interviewing, Restorative Practices, and Harm Reduction.
• Experience working with transitional age youth, homeless and/or marginally housed individuals, people with active mental illness/co-occurring mental health disorders and/or substance use disorders.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Must be able to communicate effectively with staff, clients, and other providers both orally and in writing.
• Ability to work evenings and weekends.
• Ability to travel independently throughout the community to Larkin Street’s various program and partner agency sites.

PREFERRED QUALIFICATIONS:

• Preferred, but not required to provide clinical supervision to Clinician(s) and Clinical Intern(s).
• Experience providing mental health services for systematically marginalized populations.
• Prior case management experience working in clinical and or housing/supportive housing programs preferred, but not required.

BENEFITS & PERKS:

• Competitive salary commensurate with experience
• Medical, dental, vision, life, and disability
• Paid time off (vacation and sick time)
• Paid holidays
• Paid Sabbatical after 5 and 10 years of service
• 403(b) Retirement Plan with employer matching

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.

Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.

Qualifications