Client Services Director jobs in Santa Ana, CA
Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Client Services Director jobs
Veterinary Client Services Agent
- ANTECHDIAGNOSTICS.COM
-
Fountain Valley, CA
FULL_TIME
-
Hours: 10:30 am-7 pm PST - one weekday and one weekend day offPURPOSE OF JOB:The primary responsibility of the Client Service Agent I is to provide superior customer support to our clientele. This person must possess excellent phone skills, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy toward our consumer base. This agent must be able to effectively multi-task, while showing superior follow-through on any problem cases they might face throughout the day. The ideal CSR candidate is someone always looking to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience.ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Provide phone coverage within the queue
- Fax reports via automated and/or manual methods
- Process requests to add, cancel and/or recheck tests
- Process supply orders
- Understand and be able to effectively explain differences in tests, methodologies and profiles that are offered by the laboratory
- Accurately relay proper specimen handling requirements
- Accurately relay test turnaround times
- Verbally communicate test results over the phone when requested
- Locate and pull test request forms to verify information as requested by the client
- Effectively navigate through both Antrim and Atlas software systems
- Provide detailed INQ notes within accessions
- Accurately create and turn over problem cases to LABC via Problem Tracking in Atlas
- Transfer calls to satellite laboratories, as well as other departments, queues and/or employees when appropriate
- Cultivate and maintain a well-rounded knowledge of the daily proceedings of the laboratory
- Possess strong problem-solving skills, but is also able to effectively route issues to the proper personnel for resolution
- Effectively handle consultation calls once the CS queues are mastered:
- Set-up and transfer calls to either Internal Medicine or Exotic consultants
- Email consult requests to outside/specialty consultants via Outlook email
- Pull ISIS reference ranges and fax to clients anytime reports do not include normal interpretive guidelines
- Performs other duties as assigned.
- We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.
EDUCATION/EXPERIENCE:- High school diploma or equivalent
- Possess either customer service, veterinary, medical and/or laboratory experience
- A minimum of 1-year experience as a veterinary technician, laboratory technician or medical assistant is preferred
- Related experience such as veterinary or biology credits, call center or other intensive service background is optimal
.REQUIRED SKILLS AND ABILITIES:- Organized with the ability to multi-task in a fast-paced environment
- Strong interpersonal, organizational, negotiation and problem-solving skills
- Excellent verbal and written communication skills
- Maintain an average queue availability of at least 65%
- Queue average = handling time availability
- Handle an average of no less than 18 calls per hour
- Average a score of 90% or greater on all written tests
- Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint
PHYSICAL DEMANDS:- Extensive sitting, phone, and computer use (at desk 95% of shift)
- Extend and reach with hands and arms and use hands and fingers
- Occasionally required to bend, kneel, stoop, or crouch
- May be required to lift, move, and carry up to 10 lbs.
- Specific vision abilities are required including close vision, color vision, depth perception, and the ability to adjust focus.
- Hearing ability to effectively communicate via the telephone and in person
- Ability to communicate verbally on the telephone and in person
- Fluency in the English language
WORK ENVIRONMENT:- The employee will primarily work in a typical office environment including use of cubicles, computers and overhead lighting.
- Temperature extremes will be minimal to nonexistent.
- The noise level in the work environment is usually moderate.
- The employee will be required to use a computer, spreadsheets, database management, email, and the Internet.
- The employee is frequently required to use a calculator; fax, copy machine, and phone system.
Equal Opportunity Employer, Veterans and Disabilities - 8 Days Ago
Client Services Representative
- VCA Animal Hospitals
-
Fountain Valley, CA
FULL_TIME
- Join the VCA West Coast Specialty & Emergency Animal Hospital team! Location: 18300 Euclid St., Fountain Valley, CA 92708At VCA Animal Hospitals, you can be the Client Service Representative you have ...
- 1 Month Ago
Religious Client Services Specialist
- Farmers and Merchants Bank of Long Beach
-
Seal Beach, CA
FULL_TIME
- Job SummaryThe Religious Client Services Specialist (RCSS) is one of the key people to set the tone of service within the Religious Client Services branch. The RCSS will perform a wide range of servic...
- 19 Days Ago
Client Services Associate
- SPS North America, Inc
-
Santa Ana, CA
OTHER
- Job Details Level: Experienced Job Location: DBSA - Santa Ana, CA Position Type: Full Time Salary Range: $18.00 Job Category: Customer Service DescriptionJob Title: Client Services Associate Reports T...
- 22 Days Ago
Client Services Clerk
- Moore Law Group
-
Santa Ana, CA
FULL_TIME
- Client Services Clerk:About Us: Join our dynamic and fast-paced team at The Moore Law Group, where we are dedicated to resolving debts with unwavering commitment and professionalism. At our core, we v...
- 2 Months Ago
Director of Nursing Services - CV Plaza
- Rockport Healthcare Services
-
Santa Ana, CA
FULL_TIME
- Position Description: Under the direction of the Administrator, the Director of Nursing Services is responsible for the administration and management of Nursing Services to residents in accordance wit...
- 7 Days Ago
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0 Client Services Director jobs found in Santa Ana, CA area
Director of Customer Service
- Pathnostics - A Diagnostics Solutions Company
-
Irvine, CA
- **Director of Customer Service** ** Irvine, CA 1 week ago 35 applicants** ** Welcome back** Sign in to save **Director o...
- 4/19/2024 12:00:00 AM
Director of Customer Care
- Fashion Nova, LLC
-
Santa Fe Springs, CA
- **Director of Customer Care** at FN Logistics, LLC Santa Fe Springs, CA **Position Summary** The Director of Customer Ca...
- 4/19/2024 12:00:00 AM
Director of Customer Service
- Ardmore Home Design, Inc.
-
City of Industry, CA
- About Us Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we ...
- 4/18/2024 12:00:00 AM
Supervisor, Group Account - Pacific Communications
- AbbVie, Inc
-
Irvine, CA
- Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious he...
- 4/18/2024 12:00:00 AM
Director of Customer Service
- Ardmore Home Design
-
City of Industry, CA
- Job Description Job Description About Us Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, e...
- 4/17/2024 12:00:00 AM
Managing Director/Director Client Services
- Cfo's Domain
-
Los Angeles, CA
- Title: Managing Director / Director of Client Services Company: CFOs Domain Location: Los Angeles Compensation Structure...
- 4/16/2024 12:00:00 AM
Director of Customer Service
- Ardmore Home Design Inc.
-
City Of Industry, CA
- About Us Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we ...
- 4/16/2024 12:00:00 AM
Director, Client Services (Business Development)
- Century Group
-
Costa Mesa, CA
- Job Description Job Description About Us: Century Group is an award-winning recruiting and staffing firm that provides t...
- 4/16/2024 12:00:00 AM
About Santa Ana, California
Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States.
Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$202,777 to $299,583
Santa Ana, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Client Services Director do?
Client Services Director in Elyria, OH
This position is accountable for overall client delivery outcomes as well as management of the team in terms of productivity, human resourcing, process improvements & training, and implementing new Bobsled Marketing programs.
December 06, 2019
Client Services Director in Johnstown, PA
We help clients to develop a coherent plan and work with them to identify and develop compelling news stories and features.
February 18, 2020
Client Services Director in Flagstaff, AZ
You'll learn all these processes and how they can be customized for specific client situations.
January 07, 2020