Client Services Director jobs in Springfield, MA

1. Position Summary:

The Account Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping and Laundry Departments.

Perform work duties in accordance with company policies, federal and state laws, local standards and guidelines, OSHA, and other applicable regulations.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

2. Essential Functions:

9. Controls, through expert judgment and distribution methods, precise documentation and the use of all materials, supplies and equipment.

10.Maintains established staff hours based on the Par levels assigned to the department by ISH Health services upper management. (Par hours are based on building daily cencus)

11.Interviews, hires, orients, trains, in-services, evaluates, disciplines, and discharges employees.

12.Performs other job duties and projects as directed, including acting in the capacity of Light Housekeeper, Heavy Housekeeper or Laundry Aide if the need should arise.

3. Knowledge, Skills & Abilities:

• The ability to articulate details of various job categories within the department in a manner that will provide open lines of communication between the administrator, staff and ISH Health Services upper management .
• Working knowledge of all job classifications and the duties thereof. The ability to perform the necessary job duties of all positions for which the Account Manager is responsible.
• The ability to provide positive leadership to staff demonstrated by a willingness to participate, where necessary, in their day to day functions.
• The ability to make decisions based on ISH Health Services standards and Administrative Management policies within the facility.
• The ability to walk for extended periods of time, climb stairs and push and pull up
  to 50 lb. and equipment as needed.
• The ability to bend at knees, waist, and neck, reach to place and remove items
  from shelves, and carry as much as 10 lbs. as far as 150 feet.
• The ability to fill out and produce necessary documentation on a daily, weekly,
  monthly and yearly basis to satisfy ISH Health Services standards and the
  standards of State and Federal regulations.
• The ability to communicate clearly with ISH Health Services upper
  management, employees, facility staff, department heads within the facility and
  your building Administrator.
• The ability to handle various chemicals safely and properly.
• The flexibility to be available to the facility on an on-call around the clock basis in
  the event of an emergency situation.
• Perform large volumes of work with high degree of accuracy.
• The ability to listen to and understand information and ideas presented verbally
  and in writing.
• The ability to convey information clearly and effectively verbally and in writing.
• The ability to plan, manage and organize multiple priorities
• Basic mechanical ability is a plus

4. Education & Experience:

• The ability to read, write, and speak English is essential.

• Previous experience in the Environmental Services industry is essential, and on- site training and orientation will be provided.
• The ability to provide and follow oral, written, and verbal instructions is vital.
• The ability to work in a healthcare environment and conduct themselves
  professionally and appropriately as required.

5. Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Quality Assurance Initiative
• Safety and Security Dependability Teamwork
• Customer Service Judgment
• Attendance/Punctuality Professionalism
• Planning/Organizing
• Oral Communication Problem Solving Ethics
• Motivation

6. Physical & Mental Requirements:

While performing the duties of this job, the incumbent stands for extended periods, as well as pushing, pulling, walking, stooping, kneeling, crouching, and sitting. Incumbent must be able to grasp and handle tools and equipment required to perform regular job functions. Incumbent is expected to watch and read gauges, dials, or other indicators to make sure a machine is working properly. The employee must be able to lift 50 lbs. without mechanical assistance.

7. Work Environment & Equipment Used: