Client Services Director jobs in Springfield, MO

We’re a Good Family to Know:

Preferred Family Healthcare (PFH) is a community-based healthcare organization that offers a full array of integrated services, serving more than 100,000 individuals each year in nearly 100 locations throughout Missouri, Oklahoma, Kansas and Illinois.

Our greatest reward has been the opportunity to serve families and communities in need for the past 40 years. At PFH, our future is brighter than ever! With changes in leadership, focused priorities and strong core values, PFH remains a “Good Family to Know!”

Your role at PFH:

As an Client Financial Services Representative, you are responsible for managing all facets of insurance, client and grant billing, payment posting, follow-up, and customer service including answering client inquiries. You will:

• Assures coding is compliant with billing and coding guidelines and according to contract.
• Manual entry of charges in electronic health record, database, and/or whichever platform is being utilized to perform charge entry.
• Submission of insurance claims to the Department of Mental Health or individual insurance companies electronically, by paper and/or manually, and according to filing timelines
• Follows up with payers on unpaid, denied, or rejected claims and resolves issues and resubmits or appeals claims
• Utilizes insurance websites, provider portals, send secure messages and make phone calls when applicable
• Notifies leadership of any unusual activity, potential write-offs, potential trends in aging, late billings, etc
• Prepares charge invoices for non-insurance payers and uploads to system
• Posts all cash receipts for services billed
• Prepares supporting documentation for Aging reports monthly
• Generates statements for mailing monthly, generates cycle of letters to encourage timely payment
• Ensures data entry of monthly revenue/account receivable amounts prior to month end close

We think you’d be great for this role if you have:

• Graduate from an accredited school with a degree in Business, Finance or Accounting; OR
• At least three (3) years experience in a similar position/work AND
• At least one (1) year experience with a computerized accounting system

You’ll love being a part of our family because:

Our eligible associates enjoy some of the following PFH Perks:

• Comprehensive medical, dental, vision, life insurance and disability plan options
• Competitive 401(k) Retirement Savings Plan – up to 5% match!
• Company paid basic life insurance
• Paid Time Off Program for vacation, holiday and sick time
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement
• License/Certification Reimbursement

Our human resources team wants to let you know what’s required:

Employment is conditional upon the receipt of appropriate background checks. Upon offer of employment, you must grant permission for Preferred Family Healthcare to verify accuracy, legitimacy, and results in regards to the following conditions of employment:

• Background check that includes criminal history and abuse/ neglect.
• Motor vehicle driving record check.
• Education and license/certification verification (if applicable).
• Employment and/or personal reference checks.