Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
PURPOSE OF POSITION:
Under the supervision of the Executive Director the Director of Client Services is responsible for the operations and growth of AWP’s client specific programming, as well as successful implementation of housing, hotline, and victim advocacy services of the agency. This position provides supervision, support, and consultation for the direct service program staff to ensure seamless services to survivors. The Director works with AWP’s Program Managers to develop and implement effective programs and strategies to serve survivors of domestic violence. This position coordinates programs with outside agencies and community groups and provides community education as necessary. This position provides personnel supervision of the direct service staff. Must have the ability to think globally, solve problems and have good decision-making skills, including critical thinking skills.
ORGANIZATIONAL RELATIONSHIIPS: Reports to the Executive Director. Works cooperatively with Senior Leadership and other AWP staff and volunteers.
OTHER RELATIONSHIPS: Community members and partners.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
CRITERIA/REQUIREMENTS:
EDUCATION:
CHARACTERISTICS:
LICENSES / CERTIFICATIONS:
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS:
VISION STATEMENT
A Woman’s Place envisions a society where all individuals are safe in their relationships and can flourish.
MISSION STATEMENT
A Woman’s Place is a community-based social change organization committed to the empowerment of women and to ending intimate and domestic violence for all.
VALUES STATEMENT
To accomplish our vision of a society where all individuals are safe and can flourish, the programs, services, and decision making at all levels of A Woman’s Place are rooted in and guided by the following values:
Job Type: Full-time
Pay: $65,000.00 per year
Ability to Relocate:
Work Location: In person
Clear All
0 Client Services Director jobs found in Trenton, NJ area