Client Services Director jobs in Trenton, NJ

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Client Services
  • A Woman's Place
  • Doylestown, PA FULL_TIME
  • PURPOSE OF POSITION:

    Under the supervision of the Executive Director the Director of Client Services is responsible for the operations and growth of AWP’s client specific programming, as well as successful implementation of housing, hotline, and victim advocacy services of the agency. This position provides supervision, support, and consultation for the direct service program staff to ensure seamless services to survivors. The Director works with AWP’s Program Managers to develop and implement effective programs and strategies to serve survivors of domestic violence. This position coordinates programs with outside agencies and community groups and provides community education as necessary. This position provides personnel supervision of the direct service staff. Must have the ability to think globally, solve problems and have good decision-making skills, including critical thinking skills.

    ORGANIZATIONAL RELATIONSHIIPS: Reports to the Executive Director. Works cooperatively with Senior Leadership and other AWP staff and volunteers.

    OTHER RELATIONSHIPS: Community members and partners.

    ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

    • Oversee the daily operations of client services including the safe house, rapid rehousing, hotline, and victim response programs.
    • Provide programmatic and administrative supervision to client service managers.
    • Develop, expand, and strengthen coordinated case management and comprehensive victims’ assistance.
    • Maintain accurate case records and program statistics in compliance with funding requirements and objectives and submit necessary reports to supervisor.
    • Conduct domestic violence awareness trainings and outreach for community groups and service providers.
    • Ensure seamless operation of the DV program, staff supervision, evaluation, and training
    • Provide oversight of shelter placement, crisis intervention, safety planning, advocacy, shelter and hotline coverage to ensure quality delivery of services and expected outcomes
    • Maintain accurate records and compile statistical data in a timely manner
    • Provide monthly reports to supervisor of program’s outcomes and compliance
    • Monitor and evaluate program performance, improve existing services, and identify new needs
    • Follow all legal and ethical guidelines pertaining to the treatment of youth and families, per state and county requirements (e.g., child abuse report, confidentiality, grievance procedures, and serious incident reporting).
    • Develop, manage and recommend an annual budget for Client Services, providing regular income and expense reporting.
    • Prepare program and financial reports as needed.
    • Ensure compliance and accurate reporting on all program grants
    • Seek out new opportunities to expand programming.
    • Assist in grant application and seek out new opportunities for funding.
    • Maintain and build relationships with community partners.
    • Successfully complete all other duties as assigned.

    CRITERIA/REQUIREMENTS:

    • Commitment to AWP’s Vision, Mission, and Values statements.
    • Self-Motivated and self-disciplined.
    • Validated proficiency in data collection/reporting software related to statistics, trends, outcomes and productivity.
    • Highly motivated and well organized.
    • Program development, evaluation, solid organizational skills, and public speaking
    • Strong written and oral communication skills
    • Ability to work independently with minimal supervision and take direction.
    • Ability to seek supervision.
    • Ability to work with diverse populations.
    • Ability to solve complex problems.
    • Emotionally resilient and able to withstand pressure on an on-going basis.
    • Ability to navigate difficult situations while maintaining quality of services.
    • Adapts readily to changing work environments, work priorities and organizational needs.
    • Adherence to the Personnel Policies of A Woman’s Place.
    • Successful completion of Domestic Violence Direct Service Training course and continuing educational requirements.

    EDUCATION:

    • Master degree in relevant field or a combination of relevant experience.
    • Five plus years of progressive experience in non-profit program management and leadership.
    • Bi-lingual and multi-lingual preferred

    CHARACTERISTICS:

    • Able to motivate others
    • Honest and trustworthy
    • Self-motivated and able to work independently
    • Cooperative and open-minded
    • Value collaboration
    • Creative and willing to take initiative
    • Maintain high standards for all work
    • Reliable and personally responsible
    • Resourceful
    • Extremely organized
    • Treats all people with respect, values diverse populations and cultures.
    • Anticipates problems and seeks resolutions
    • Ability to prioritize tasks and requests and work in a confidential setting
    • Ability to work flexible hours and on call
    • Data Entry Skills
    • Proficiency in computer skills, especially using Outlook, Word, Excel, ETO and customized databases.

    LICENSES / CERTIFICATIONS:

    • 33/34 Clearance.
    • Valid Driver License.
    • Valid vehicle insurance.

    PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS:

    • Operation of office equipment.
    • Ability to travel frequently.
    • Willingness and ability to work varied hours, including nights and weekends and be on call.
    • Exposure to cleaning supplies, office chemicals, paint, and insecticides.

    VISION STATEMENT

    A Woman’s Place envisions a society where all individuals are safe in their relationships and can flourish.

    MISSION STATEMENT

    A Woman’s Place is a community-based social change organization committed to the empowerment of women and to ending intimate and domestic violence for all.

    VALUES STATEMENT

    To accomplish our vision of a society where all individuals are safe and can flourish, the programs, services, and decision making at all levels of A Woman’s Place are rooted in and guided by the following values:

    • Courage: A Woman’s Place acts bravely and boldly, notwithstanding fear.
    • Creativity: A Woman’s Place encourages the creation of meaningful new ideas, interpretations, and rules.
    • Equality: A Woman’s Place believes each and every one of us must collaborate to create a new society based in equal power and rights.
    • Integrity: A Woman’s Place is of sound moral character and adheres to ethical principles.
    • Respect: A Woman’s Place is considerate and honors the worth and dignity of all beings and resources.
    • Social Justice: A Woman’s Place analyzes structural social inequalities in order to promote justice.

    Job Type: Full-time

    Pay: $65,000.00 per year

    Ability to Relocate:

    • Doylestown, PA: Relocate before starting work (Required)

    Work Location: In person

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3
Client Services Manager
  • 365 Health Services
  • Bensalem, PA FULL_TIME
  • 365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this...
  • 2 Months Ago

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Client Services Delivery Manager
  • Canon Solutions America, Inc.
  • Plainsboro, NJ OTHER
  • OverviewResponsible for managing technical & implementation resources based at client site. Focus on meeting all operations objectives, mobilizing team resources, assisting in the development of site ...
  • 19 Days Ago

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Client Services Representative
  • Fieldprint
  • Warminster, PA FULL_TIME
  • About Us About Us Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and ...
  • 21 Days Ago

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Lead Client Services Representative
  • Canon Solutions America, Inc.
  • Plainsboro, NJ OTHER
  • OverviewResponsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generat...
  • 22 Days Ago

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Client Services Representative
  • NVA
  • Princeton, NJ FULL_TIME
  • Description & Requirements Do you love exceeding clients’ expectations? Are you looking for a position where you can combine your love of animals with your excellent customer service skills? Join our ...
  • 1 Day Ago

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0 Client Services Director jobs found in Trenton, NJ area

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Client Service Associate
  • Rockwood Wealth Management
  • New Hope, PA
  • Job Description Job Description Client Service Associate Rockwood Wealth Management is an established financial advisory...
  • 3/28/2024 12:00:00 AM

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Sales Consultant
  • Performance Health
  • Philadelphia, PA
  • **Sales Consultant** 798 Region North East Sales & Marketing Philadelphia, Pennsylvania, US Performance Health is seekin...
  • 3/27/2024 12:00:00 AM

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Account Manager
  • ECBM Insurance Brokers and Consultants
  • Media, PA
  • About ECBM ECBM is a family-owned and operated insurance broker and consulting firm based in Media, PA. We specialize in...
  • 3/26/2024 12:00:00 AM

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Director of Customer Care
  • Uniphore Technologies Inc.
  • Philadelphia, PA
  • **Director of Customer Care** Philadephia / Pegasus Pegasus / Full-time Uniphore is the global leader in Conversational ...
  • 3/26/2024 12:00:00 AM

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Member Services Representative Sub
  • Planet Fitness
  • Skillman, NJ
  • Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your...
  • 3/26/2024 12:00:00 AM

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Account Executive
  • ECBM Insurance Brokers and Consultants
  • Media, PA
  • About ECBM ECBM is a family-owned and operated insurance broker and consulting firm based in Media, PA. We specialize in...
  • 3/25/2024 12:00:00 AM

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Client Support Assistant
  • Meridian Bank
  • Blue Bell, PA
  • Meridian Wealth Partners We provide our clients with a comprehensive array of financial options and the trusted guidance...
  • 3/24/2024 12:00:00 AM

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Client Partner
  • Astrix Technology
  • Trenton, NJ
  • **Client Partner** **POSITION** **Reports To:** Vice Commercial, Clients, and Channels **FLSA Status:** Exempt **ROLE** ...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 8.155 square miles (21.122 km2), including 7.648 square miles (19.809 km2) of land and 0.507 square mile (1.313 km2) of water (6.21%). Several bridges across the Delaware River – the Trenton–Morrisville Toll Bridge, Lower Trenton Bridge and Calhoun Street Bridge – connect Trenton to Morrisville, Pennsylvania, all of which are operated by the Delaware River Joint Toll Bridge Commission. Trenton is located near the exact geographic center of the state, which is 5 miles (8.0 km) located southeast of Trenton. The city is so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$199,040 to $294,050
Trenton, New Jersey area prices
were up 1.5% from a year ago

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