Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Heartland Human Services, a local leader in behavioral health care services for over 55 years, is seeking a full time Director of Services to join our successful team of professionals. The ideal candidate should possess a Master's Degree in Psychology, Social Work, or other human service field. Licensure in the Sate of Illinois is required. A minimum of three years of supervisory and program development experience is required. Abilities include: strong computer skills and proficiency within a Windows-based environment, handling of numerous projects simultaneously, good interpersonal skills, and knowledge of Medicaid and Managed Care Organizations. Must be knowledgeable of contractual requirement, rules, and regulations for all appropriate programs and funders.
Responsibilities include: assuming the duties and responsibilities necessary for the coordination of effective services to the consumers of the Community Integrated Living Arrangement (CILA), Psychosocial Rehabilitation (PSR), and Geriatric Service programs; provision of professional education and training for consumers, families, and professional staff within the service system; and provision of specialized clinical consultation and direct service to older adults with more complex treatment needs for the Gero-Psychiatric Program of Heartland Human Services.
Heartland Human Services offers a generous compensation and benefits package, a flexible schedule, and a progressive work environment. Heartland is an approved HRSA site.
Please send resume to: Heartland Human Services c/o Human Resources PO Box 1047, Effingham, IL 62401 Email: Dorr@heartlandhs.org EEO/AAP
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