Client Services Representative (Banking) jobs in Long Beach, CA

ChildNet Youth and Family Services, Inc. is currently recruiting for a Client Support Services Worker for our Behavioral Health Services program located in Long Beach, CA.

Behavioral Health Services (BHS) provides comprehensive mental health services, including individual and group therapy for at-risk children and their families. The Client Support Services Worker (CSSW) will be assigned high-risk youth and work within the community by coordinating services needed to meet the needs of assigned clients and their families. The nature of our business requires this position to be out in the community. Work hours may start and end at various intervals throughout the day. The position requirements may include a work schedule not consistent with 8 straight scheduled hours of working time. If a business-related call comes in when you are between work functions or between intervals of working time, an attempt should be made to return the call within 30 minutes.

The Client Support Services Worker responsibilities include, but are not limited to, the following:

• Coordinate and provide services to children and adolescents under the supervision of the Wraparound/IFCCS Director, or his/her designee. This will frequently involve one-to-one interaction with a specific client for extended periods.
• Provide in-home behavior management training to caregivers, as needed.
• Actively participate in the Child and Family Team (CFT) to develop a treatment plan for each client.
• Attend and participate in CFT, ICC, IEP and other client-related meetings as part of the treatment implementation team.
• Work with the client’s mental health practitioner and/or treatment team to ensure participation in the client’s treatment and to make referrals to appropriate community agencies based on assessments and treatment team recommendations.
• Prepare verbal reports regarding client’s participation and progress in the program; make written documentation of same in the electronic record.
• Maintain contact notes and DMH billing documentation for each individual client.
• Attend DCFS/DMH meetings, provider meetings, and other community events as a representative of the agency.
• Complete DMH intensive trainings, as needed.
• Identify, report, and respond to extreme behavior, such as verbal aggression, biting, hitting, kicking, throwing items (e.g., food, objects, and/or bodily fluids), self-inflicted injuries, property damage, substance abuse, etc.,) in accordance with applicable local, state, and federal regulations and ChildNet policies and procedures.
• Attend mandatory in-service and facility/department meetings as required.
• Perform any other duties as assigned.

The Client Support Services Worker (CSSW) shall possess:

• Bachelor’s degree in a social science-related field (e.g. social work or social welfare, marriage & family therapy, child psychology, child development, counseling psychology or social psychology, etc.), and at least six (6) months of experience working with emotionally disturbed children in institutional settings; OR
• Associate’s degree in a social science-related field and at least one (1) year of experience working with emotionally disturbed children in institutional or residential settings.
• The educational requirements may be waived for CSSWs with at least two (2) years of experience working with emotionally disturbed children or children who have a serious behavioral problem, and who demonstrate a combination of education, skills, and experience that meets the specific cultural and linguistic needs of the target population.
• Must be a team player with the ability to cooperatively collaborate with colleagues in the organization.
• High level of interpersonal skills with demonstrated poise, tact, and diplomacy.
• Bilingual proficiency in speaking, reading, writing and understanding Spanish is a plus, but not required.

All offers of employment with ChildNet Youth and Family Services, Inc. are contingent upon a post-offer, pre-hire medical clearance with an occupational physical, tuberculosis screening, and a negative drug test. A background clearance which consists of fingerprinting through the Dept. of Justice/FBI/Child Abuse Index Search is required. Underwriting requirements of this agency include keeping a valid California driver’s license, valid auto liability insurance on file, and maintaining a good driving record while employed.

EOE M/F/V/D

Hourly range; $23-$24

*Pay rate will be determined based on qualifications, degree, experience, bilingual ability, and/or a combination of those factors.

WHO WE ARE

ChildNet Youth & Family Services, a nonprofit corporation headquartered in Long Beach, CA. We provide Counseling, Education, Foster Care and In-Home Services to at-risk children. ChildNet has been at the forefront of providing innovative and quality care to thousands of children and their families for almost 55 years.

OUR MISSION

To provide safe homes, education and counseling to vulnerable children and families.

OUR EMPLOYEES

Are a diverse group of professionals who create a culture of caring with our clients and within the organization.

WHAT WE OFFER

Medical, Dental, Vision, Life and 403b Retirement including eligibility of a discretionary employer contribution after 2 years of service, Stability, Career Advancement, Tuition Reimbursement, along with generous sick, vacation and holiday time. ChildNet offers a hybrid work policy; eligibility is determined by business and program needs.

WE MAKE A DIFFERENCE! COME AND MAKE A DIFFERENCE WITH US!

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• working with emotionally disturbed children: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Long Beach, CA 90807: Relocate before starting work (Required)

Work Location: In person