Client Services Representative (Banking) jobs in Orlando, FL

Client Services Representative – Medical Billing

Position Overview

Our Client Services Representatives act as liaisons between the patient and doctor’s office to answer questions and resolve issues related to customer billing. Must be able to read an EOB, work in a patient account to track billing and ensure that the notification process was followed. This position requires an individual with experience in patient billing, excellent customer service skills, attention-to-detail and the ability to multi-task while maintaining a professional demeanor.

Essential Functions

• Experience reading EOB’s
• Answer patient calls in a courteous, professional manner at all times
• Make notes in patient accounts as to action taken to resolve problems and respond to inquiries
• Handle resolution of secondary claims
• Help with collections and refunds
• Disperse refunds monthly
• Compare patient collection balance reports against aging claim reports
• Report to supervisor recurrent problems with clients
• Adhere to all HIPAA guidelines and regulations

Competencies

• Able to act independently in productivity-based environment
• Strong interpersonal and communications skills to work successfully in a team-oriented environment.
• Give focused attention to detail
• Able to prioritize workload and move readily from task to task.

Required experience

• Experience in a medical call center environment that responds to patient inquiries

DBA provides an opportunity to build skills as a medical biller among experienced staff in a growing company.

Benefits

• DBA pays for 80% of an employee’s medical benefits.
• Dental, Vision, and Short-term Disability available at group rates
• DBA pays for Long Term Disability and Life Insurance policy.

Paid Time Off

• 8 paid holidays once you have completed your 90 day probationary period.
• Paid vacation available after 6 months - The first year - 1 week vacation; second year- two weeks and vacation increases the longer you stay.
• Paid Time Off - earn 2 hours of PTO for every pay period that you work your complete schedule and you will have access to the PTO you have accrued after 90 days. You have the potential of earning 48 hours or 6 days of additional time off each year.

401k plan:

• Eligible after one year of service.
• DBA matches 25% match on your 401k contributions up to 6% of your salary.
• Employee vested in the plan at 20% per year of service.

If you are hired at DBA, we ask that you initially work the schedule of your trainer. After you have completed your training period, typically 30 days, your scheduled hours can be anywhere between 7 and 5:30, depending on the department. We pay you for 2-15 minute breaks and ask you to clock out for a 30 minute lunch break.

Our team wears scrubs and sneakers and we provide 2 sets of scrubs after you have worked with us for a couple of weeks. You are welcome to wear the company t-shirt we provide with jeans on Thursdays and Fridays.

DBA provides an environment that rewards its hard-working, productive employees with avenues to learn, grow and excel in a professional environment.

We work hard and celebrate with equal enthusiasm, acknowledging success with monthly bagels and quarterly team luncheons. We celebrate birthdays and holidays and honor the tenure of a loyal employee. So many of our staff have taken the cruise that is given acknowledging their ten year anniversary with DBA!

We look forward to hearing from you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• ICD-10: 1 year (Preferred)

Job Type: Full-time

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Fern Park, FL 32730 (Preferred)

Ability to Relocate:

• Fern Park, FL 32730: Relocate before starting work (Preferred)

Work Location: In person