Client Services Representative (Banking), Sr. acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking), Sr. processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking), Sr. requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking), Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Client Services Representative (Banking), Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
This classification processes payments for utility services and property taxes, and performs customer service functions for the City of Alexandria. Work is performed under the direct supervision of the Customer Service Manager. Positions in the Customer Service Department are considered essential during emergencies and are required to work during storm-related events. Position is also subject to work overtime, including holidays and weekends.
Greets and assists customers at front desk or drive-through window with utilities services. Performs customer service tasks, directs telephone calls appropriately, answers routine questions, and explains basic procedures and fees per established policies.
Receives payments for municipal electric, gas and water utility services, property and delinquent taxes. Provides accurate change and issues receipts.
Verifies payment amounts and account information are correct; posts payments to customer accounts or enters attendance records in computer database.
Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits.
Trains in and assists with customer account functions such as: researches customer accounts, establishes payment arrangements, processes service requests, prepares service orders and other documentation, and maintains file system of departmental records.
Operates a personal computer, calculator, and related office equipment; utilizes specialized software in support of the department’s function.
High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience.
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0 Client Services Representative (Banking), Sr. jobs found in Alexandria, LA area