Client Services Representative (Banking), Sr. acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking), Sr. processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking), Sr. requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking), Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Client Services Representative (Banking), Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
This individual will serve as main point of contact for campus clientele to address issues which may include a variety of topics such as invoicing and compliance concerns as well as inquiries regarding industry updates occurring in the marketplace. The individual will be responsible for understanding the organization’s contractual requirements and providing stellar service to the client to exceed their expectations.
This individual will be responsible for all aspects of the client including partnering with various internal teams to ensure the client’s needs are being met and providing client feedback to enhance service levels. The individual will be responsible for adhering to compliance and client related processes, collecting consolidation funds and posting direct payments for the purpose of generating revenue, managing their territory of 100 clients in a minimum of 4 States by understanding each client’s servicing preferences and performing a multitude of tasks. Tasks can range from quoting payoffs to performing monetary reversals to resolving client issues and monitoring them until resolution is achieved. The individual will be the “gatekeeper” for the client relationship and will be trained on interdepartmental processes to facilitate the investigative and research portion of this position.
1. Must be able to creatively think and develop innovative solutions in a quick and accurate manner.
2. Must be able to multi-task and prioritize tasks while demonstrating a strong commitment to providing outstanding customer service.
3. Must be able to escalate concerns related to servicing the client to Management, Sales and Operations.
4. Must be able to make independent decisions to service clients while remaining compliant with processes.
QUALIFICATIONS:
This job description in no way states or implies that these are the only duties to be performed by this employee. S/He will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
About Us:
General Revenue Corporation is the recognized premier industry leader in collections with over a forty (40) year working history! We are guided by the philosophy of valuing our clients, customers and our employees by treating each person with dignity, respect and compassion during every interaction. As an employee of GRC, we make it a priority to provide our staff with the tools to successfully grow, develop, and succeed!
Learn more at www.generalrevenue.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
NOTE: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: Hybrid remote in Mason, OH 45040
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