Client Services Representative (Banking), Sr. jobs in Colorado Springs, CO

Client Services Representative (Banking), Sr. acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking), Sr. processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking), Sr. requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking), Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Client Services Representative (Banking), Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Client Services Representative
  • Ascend Clinical
  • Colorado, CO FULL_TIME
  • Client Services Representative (Clinical Laboratory-Call Center)

    Locations: Colorado Springs, CO

    Why Ascend?

    Come work for a company that is transforming the industry!

    We are Ascend, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of test each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentless about innovation and growing to pioneer the future of clinical and environmental laboratory testing.

    Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment.

    Job Summary

    Ascend Client Services is the front line contact support for one of the largest automated technology labs in America. As a Client Service Representative, you will be responsible for successfully handling a large flow of inbound and outbound calls as the first point of contact for clinical clients. The Client Services team quickly supports, educates and provides solutions to dialysis clinics who are medical professionals. The team’s mission is to consistently provide the highest standard of support for our clients. We deliver an exceptional client experience every call, every time. Client Service Representatives serve as the bridge between the Ascend Clinical lab and our clients.

    Essential Functions:

    The successful applicant will be able to perform the following essential functions:

    • Receive and handle all telephone calls and emails pertaining to client support.
    • Make outbound calls for urgent and critical lab results within specified timeframe.
    • Achieve contact center call metrics and other metrics appropriate to the position.
    • Manage time effectively on client calls and accurately document support provided.
    • Respond to complex inquiries using critical thinking skills.
    • Resolve service problems by clarifying the client’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Process critical forms in an expedient manner. Process lab draw entries in an accurate and precise manner on a daily basis.
    • Convey a positive and professional image to clients and employees.
    • Maintain composure in high pressure situations.

    This will be a first shift position with occasional overtime. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Qualifications:

    • High School Degree or GED.
    • 2 years of Experience in a fast pace call center environment.
    • Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook).
    • Strong listening and comprehension skills.

    Benefits:

    Ascend provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave) Retirement Benefits: Contributory pension plan and Savings Plan (401k).

    Compensation:

    • $20-$24/hr
    • Salaries may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience and performance in the role.

    Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran

    If you are interested in applying to Ascend and need special assistance or accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to hrmailbox@aclab.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

  • 24 Days Ago

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Client Services Agent
  • Ventures WJ
  • Colorado, CO FULL_TIME
  • If you are searching for your next adventure in your professional life, we may have the perfect opportunity for you as a Client Services Agent. You will be able to make your client's dream trips and d...
  • 24 Days Ago

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Client Services Director
  • Embrave
  • Colorado, CO FULL_TIME
  • We do something EXTRAORDINARY every day $125,000.00 ANNUAL SALARY Employer Paid Employee, Spouse and Child Life Insurance Employer Paid Long Term Disability 401K 5% Employer Match, 2 years fully veste...
  • 1 Month Ago

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Client service representative
  • VCA
  • Monument, CO FULL_TIME
  • ESSENTIAL FUNCTIONS : Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing o...
  • 24 Days Ago

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Client Success Representative
  • Underline Infrastructure
  • Colorado, CO FULL_TIME
  • At Underline, we are driven by a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure. We work with communities across the United States to desi...
  • 24 Days Ago

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Client Service Representative
  • VCA Animal Hospitals
  • Monument, CO PART_TIME
  • ESSENTIAL FUNCTIONS:• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms• Scheduling and confirming appointments• Placing ...
  • 25 Days Ago

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0 Client Services Representative (Banking), Sr. jobs found in Colorado Springs, CO area

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Customer Service Representative
  • Systems Integration, Inc.
  • Colorado Springs, CO
  • Job Description Job Description Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastr...
  • 3/28/2024 12:00:00 AM

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Veterinary Receptionist
  • VCA Animal Hospitals, Inc.
  • Colorado Springs, CO
  • Client Service Representative. We are seeking an experienced Client Service Representative ROCKSTAR to join our family. ...
  • 3/28/2024 12:00:00 AM

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Client Services Representative
  • Ascend Clinical
  • Colorado Springs, CO
  • Client Services Representative (Clinical Laboratory-Call Center) Locations: Colorado Springs, CO Why Ascend? Come work f...
  • 3/27/2024 12:00:00 AM

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Client Service Representative I
  • Canon Solutions America, Inc.
  • Colorado Springs, CO
  • About the Role: Responsible for prompt delivery of various on-site work assignments, providing customer service and ulti...
  • 3/27/2024 12:00:00 AM

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Client Service Representative I
  • Canon USA & Affiliates
  • Colorado Springs, CO
  • **About the Role** Responsible for prompt delivery of various on-site work assignments, providing customer service and u...
  • 3/27/2024 12:00:00 AM

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Client Services Assistant
  • WealthBuilders Investments
  • Colorado Springs, CO
  • Job Description Job Description WealthBuilders Investments is a growing full-service faith based wealth management compa...
  • 3/27/2024 12:00:00 AM

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Sales Representative/Customer Service
  • Clearwater Valley Consulting Inc
  • Colorado Springs, CO
  • Job Description Job Description Clearwater Valley Consulting is seeking territory managers to join our fast paced sales ...
  • 3/25/2024 12:00:00 AM

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Corporate and Leisure Travel Advisor
  • ADTRAV Travel Management
  • Colorado Springs, CO
  • Job Description Job Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managi...
  • 3/25/2024 12:00:00 AM

Colorado Springs is a home rule municipality that is the largest city by area in Colorado as well as the county seat and the most populous municipality of El Paso County, Colorado, United States. Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles (97 km) south of the Colorado State Capitol in Denver. At 6,035 feet (1,839 m) the city stands over 1 mile (1.6 km) above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of Pikes Peak, which rises 14,115 f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Representative (Banking), Sr. jobs
$46,821 to $59,340
Colorado Springs, Colorado area prices
were up 2.3% from a year ago

Client Services Representative (Banking), Sr. in Galveston, TX
As a Client Service Representative, you’ll deliver a personalized, caring experience for our clients in the financial centers and get to know them and understand their life priorities as you provide their financial services.From day one, you’ll receive training from our award-winning Academy at Bank of America, including hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience.
December 02, 2019
Client Services Representative (Banking), Sr. in Orange, CA
We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better.
November 29, 2019
Client Services Representative (Banking), Sr. in Anderson, IN
We always put our clients first to meet their evolving needs.
February 12, 2020