Client Services Representative (Banking), Sr. acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking), Sr. processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking), Sr. requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking), Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Client Services Representative (Banking), Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Client Services Representative
Work from home and office/Hybrid
LexiCode, the leader in Health Information Coding and Consulting Services, is looking for
an energetic and dynamic client services rep at our Columbia, SC office. This position works with our Consulting Services management team. Background in Health Information Management and/or medical field a plus.
Essential Functions and Responsibilities
· Accurately prepare detailed client deliverables for LexiCode consulting services.
· Timely processing of large volumes of data and reports
· Creates and maintains consultant profiles for use with RFPs and Client requests.
· Administrative tasks supporting education services
Key Skills
· Intermediate knowledge of Excel, Word and Access software
· Planning and organizational skills necessary to coordinate workload around complex, multiple assignments
· Ability to analyze and understand data
· Strong attention to detail
· Effective communication and interpersonal skills necessary to establish and maintain effective working relationships with co-workers and clients
Minimum Qualifications
· Bachelor’s degree; or
· High School diploma or GED and 2 years client services or administrative experience
Physical Requirements
· Physical demands with activity or condition requiring a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor). Physical demands may include walking, carrying, reaching, standing, and stooping. May require occasional lifting, lowering, pushing, or pulling up to 25 lbs.
Pay Disclosure:
The pay range for this position is $28.00-40.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
EEO Statement:
LexiCode is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.
LexiCode endeavors to make www.lexicode.com accessible to any and all users. If you need assistance completing the application process, please contact us at careers@lexicode.com
Veterans:
LexiCode welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.
Pay Transparency Nondiscrimination Provision:
LexiCode will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: Hybrid remote in Columbia, SC 29210
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