Client Services Representative (Banking), Sr. jobs in Passaic, NJ

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Penumbra Security, Inc. (Penumbra) is a subsidiary of SGS North America. Penumbra is a Cryptographic Security Testing Laboratory (CSTL) accredited by the National Voluntary Laboratory Accreditation Program (NVLAP Laboratory Code 200983-0) under the National Institute of Standards and Technology (NIST). Located in Clackamas, Oregon, Penumbra specializes in various types of Information Security conformance testing and regulatory compliance.

Job Description

Job Description

• Receive Orders from clients, sales, and account management teams for the local and global operations.
• Adhere to SGS procedures and policies about operation, quality, confidentiality, integrity, and Health & Safety.
• Familiarize with the manuals, protocols, work instructions, etc., of the assigned customers.
• Ensure proper documentation and order processing
• Make sure all the information received from customers or their documents is processed into effective instructions for the laboratories and any other teams in SGS that will participate in the completion of the order.
• Opens orders and quotations in the required system(s).
• Communicate client order concerns to the Operation, Sales and Account Management teams as required by account SOP or other defined client requirements.
• Escalates non routine order, inquiries or service delays concerns or issues to Client Service Supervisor or SL Lab Manager for resolution.
• Invoicing
• Initiate the Set up new accounts, issue credits and rebills as required.
• Support of the overall operation as needed.
• Performs other duties as assigned.

Qualifications

Qualifications

• Required Bachelor’s degree, preferred in Sciences, Textiles, Fashion or related fields.
• Required 2 years of experience in Client Services or Account management.

Additional Information

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic, collaborative work environment.
• Access to cutting-edge cryptographic technology and tools.

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally 30 lbs

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are having trouble applying for a position due to a disability.

e kept confidential according to EEO guidelines.