Client Services Representative (Banking), Sr. jobs in San Antonio, TX

Description

Summary :

Performs a variety of complex administrative duties for patients in need of routine and / or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in / outpatient setting.

Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Responsibilities :

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and / or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient / guardian for treatment authorization and insurance / billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required

Requirements :

High School Diploma

Work Type : Full Time

Full Time

EEO is the law - click below for more information :

https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088-EEOC-KnowYourRights6.12ScreenRdr.pdf

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Last updated : 2024-04-12