Client Technologies Manager jobs in Clarksville, TN

Contract Installation Manager/Quality Control Team Lead

 

The Contractor Installation Manager (CIM) is responsible to the Contractor’s Program Manager (PM) for the efficient and effective operation of the SFL-TAP Center. The CIM serves as the leader of the contractor’s team and will also work as advisor/counselor to assist clients with navigating the VOW/CRS mandates to become Career Ready and to track progress of transitioner in TAPXXI. The CIM is also a component of the installation SFL-TAP infrastructure and is thus responsible for providing SFL-TAP services to eligible individuals and complying with VOW/CRS requirements. Although not a complete listing, the CIM’s duties include the following:
• Serve as the Contractor’s primary point of contact with the Government and manage contractor operations at the installation level.
• Coordinate, and ensure VOW/CRS services are conducted and documented in accordance to PWS.
• Ensure that staff provides high quality customer service and transition counseling services to SFL-TAP Center clients.
• Assist with marketing the SFL-TAP.

Position Description and Qualifications
• Effectively and efficiently manage the personnel and materials.
• Coordinate site visits headquarters staff members. Inform and assist the DGR in making necessary arrangements.
• Prepare contractor required monthly reports and administrative documents.
• Serve as the contractor’s intermediary for communications with the Installation Commander and his or her representatives.
• Create an effective working relationship with Commanders, installation staff and leaders, and Service Providers.
• Plan and direct employer outreach programs.
• Ensure Preseparation Briefings are scheduled and properly executed.
• Ensure that the DD Form 2648 (eForm) is completed for each transitioning client.
• Perform follow-up on individual transition plans as appropriate.
• Comply with installation rules and regulations applying to the operation of any facility including regulations applying to, but not limited to: safety, security, and energy conservation.
• Participate in marketing and public affairs activities.
• Ensure that all contractor employee’s complete all mandatory Government training (to include annual requirements) and safeguard PII.
• Help clients use the automated and non-automated resources effectively. Provide instruction on automated tools to include TAPXXI.
• Review work performed in TAPXXI by counseling staff; review progress of transitioning clients and work with Government representatives whenever issues with Commanders prevent transitioning clients from using SFL-TAP program.

 

Education and Experience Requirements:
• Master’s degree PREFERRED in Training and Development, HR Management, Counseling, or related field and minimum 2 years career counseling, education, or related experience. Bachelor's Degree accepted with experience.
• Applicants must successfully undergo a background investigation (National Agency Check)
• U.S. Citizen
• Experience managing personnel at one or more sites. Ability to meet and correspond regularly with a Government counterpart.
• Experience coordinating transition activities with the local DGR to support overall mission goals. Accountable for ensuring requirements accomplished in accordance with the PWS/ PRS and completed on time at all sites.
• Experience safeguarding confidential information, handling PII and complying with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.

 

Position Description and Qualifications
• Experience conducting QC checks and ensuring training requirements are met.
• Experience working directly with clients.

• Ability to exercise a great deal of independent judgment.