Client Technologies Manager jobs in Fayetteville, NC

• Utilize expert knowledge of DC to interpret complex client requirements
• Address questions related to unique situations, participant inquiries, client escalations, and requirements
• Drive stable and consistent delivery from Alight’s internal and external partners, using data to influence standardization and process innovation
• Manage ad hoc client projects such as spins, fund changes, and acquisitions
• Validate iCAT results
• Communicate and manage eCAT with the client
• Partner with Oversight & Excellence team to 1) reduce total cost to serve by identifying opportunities to reduce demand and drive efficiency and 2) improve delivery quality
• Communicate regularly with day-to-day client contact on delivery and projects
• Act as point of contact to other groups such as Customer Care and Shared Services for client-specific items
• Other duties as assigned

• Within normal business hours | 7am - 5pm CST Monday - Friday
• On the job - some systems education and shadowing

• Bachelor’s degree (business context preferred) or equivalent work experience required
• 3 years in DC and a variety of team experiences
• 3 years of coaching and leveraging work through others
• Effective communication and influencing skills on domain and technical matters, internally and externally
• Proven analytical abilities and attention to detail when working with complex data
• Solutions-oriented and able to report data to stakeholders
• Expert knowledge of DC and Alight’s (or equivalent) systems
• Advanced management and organizational skills with the ability to adapt to change
• Experience with OMNI platform for record-keeping

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

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