Client Technologies Manager jobs in Somerset, NJ

ABOUT ZELIS (STANDARD):

Zelis is modernizing the healthcare financial experience for all. We make this happen by leveraging incredible technology built by healthcare experts, fostering partnerships that evolve with our clients and with a visibility that unlocks value. Zelis was founded on a belief there is a better way to technologically bridge the gaps in the healthcare financial system and aligns interests across payers, providers, and healthcare consumers. At Zelis, we price, pay and empower and partner with more than 700 payers, including the top-5 national health plans, Blues plans, regional health plans, TPAs and self-insured employers, 1.5 million providers and millions of members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated approach to transform healthcare.

SUMMARY:

The Client Manager will have the responsibility of partnering with Strategic Client Managers and Client Management Leadership in assigned business verticals to deliver best-in-class service and provide proactive solutions to maintain positive client relationships.

RESPONSIBILITIES:

• Work as part of a larger team to support our national client management initiatives that promote optimal client health and growth objectives.

• Ensure client updates are completed. Updates include, but are not limited to:

Change forms, client set up, group updates, report updates.

Account plan updates, special client notices

• Direct client support for assigned accounts and/or providing client coverage for Strategic Client Managers.

• Communicate with applicable clients and internal Zelis stakeholders on as needed basis.

• Manage client information and perform other Client Management activities including but not limited to:

Salesforce.com CRM activities

Intelagree contract/addendum requests

Jira task management, stewardship data requests

• Manage client facing and client reporting needs.

• Manage escalated items from Client Experience team and/or other departments that require client interaction.

• Project management of client projects or initiatives

• Assist/manage projects under direction of CM Leadership

• Serve as the relationship contact for applicable clients as needed

SKILLS/BACKGROUND:

• Bachelor's degree in Business or Heath Care Administration or related preferred.

• 4 years in client facing role

• Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus

• Thorough knowledge of Excel, PowerPoint and other MS Suite products

• Experience with SalesForce.com is a plus

• Strong communication skills (written and verbal)

• A passion for digging into the details, investigation and improving client experience

• Ability to manage workload independently in a fast-paced environment with changing priorities

• Self-motivated and able to deliver high-quality results

• Dynamic interpersonal skills that will enable developing strong rapport with clients and internal business partners

Sense of urgency, ability to multi-task Travel: estimated 20% domestic [internal and external meetings]; Location: Remote

ZELIS MAKES AN IMPACT: OUR CORE VALUES