Client Technologies Manager improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment. Leads multiple projects and oversees technical staff to ensure that client specifications are met. Being a Client Technologies Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Client Technologies Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Client Technologies Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Opportunity:
Reporting to the Client Service Team Lead, the mission of the Client Service Manager (CSM) is to consistently provide the highest level of support in the handling of new and renewal business, enabling the Client Executive (CE) to focus on business development resulting in generating new revenue. The CSM will effectively demonstrate the ability to develop, enhance, and solidify client relationships by providing exceptional customer service, maintaining, and expanding accounts, and facilitating relationships in accordance with Hylant standards. The CSM will continue growing and developing their insurance knowledge and professionalism to the highest level possible. This position requires extensive interaction with internal and external clients, with minimal direction and supervision.
Additionally, the CSM acts as a trainer, mentor, and role model in the development of current and new employees in terms of technical education, position responsibilities, work ethic, support for Hylant goals (department and corporate), and level of positive energy.
Are You A Match?
The Client Service Manager will have a bachelor’s degree (or equivalent combination of education and experience) plus six (6) or more years of personal lines agency experience. ACSR, CISR, INS, AAI or equivalent designation is preferred and CPRIA, CPRMA, CIC, CPCU, ARM or CRM Designations are also highly desired. The CSM will have exceptional communication and computer literacy skills with the ability to work well with others in the solution of mutual problems; respects the opinions, abilities and contributions of others.
This role will primarily service Entertainment/Business Management, Family office, High Net Worth clientele so prior or present experience with this client base is highly desired along with familiarity with Private Client markets such as AIG, CHUBB, CINCINNATI, PURE, etc.
In This Role You Will:
In This Role You'll Need:
Team Focus - Effectively cooperates with others to achieve common goals. Participates in building a group identity characterized by professionalism, trust and commitment.
Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 20 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.
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