Client Technologies Technician jobs in Cedar Falls, IA

Client Technologies Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. Being a Client Technologies Technician may require a bachelor's degree or its equivalent. Typically reports to a supervisor. To be a Client Technologies Technician typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

P
Regional Service Technician I
  • POMEROY TECHNOLOGIES
  • Cedar, IA FULL_TIME
  • Core Function:

    This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.

    Essential Duties & Responsibilities:

    The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

    • Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
    • If assigned a company vehicle it will be the technician's responsibility to maintain the vehicle in a high state of repair and cleanliness, making sure that all maintenance is up to date and completed.
    • In some instances, our Technicians are required to work out of their own personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement. The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals. These Technicians are also required to maintain a clean MVR as well as proof of proper insurance coverage.
    • Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment.
    • Follow company guidelines and procedures for maintaining your assigned inventory. The inventory location could be Company Vehicle, Storage Unit or HUB location. This will include confirming all good in-bound parts for replenishment or service calls. Shipping out defective parts in a timely manner. The return of good parts no longer needed through the excess return process and keep accurate records of inventory movement and location cleanliness with minimal management oversight.
    • As you will be the front line for our company it is expected of you to have exceptional customer service skills, appropriate business casual attire, and maintain a very high customer satisfaction level.
    • Pomeroy technicians utilize a web-based ticketing system to run service calls within their assigned zones. It is the responsibility of the technicians to make sure these tickets are maintained and updated daily, this includes properly updating your tickets to reflect the current status for that call as well as writing correct, proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, and call resolutions.

    Regional Service Technicians are evaluated on the following criteria:

    • Meeting or exceeding their Closed-on Time/Service Level Agreement/RST Utilization goals.
    • Meeting or exceeding Customer Service goals.
    • Meeting or exceeding Inventory management goals
    • Meeting or exceeding Safety goals and procedures.
    • Meeting or exceeding set goals for training requirements and knowledge base.
    • Meeting or exceeding service call management and expectations.
    • Meeting or exceeding Daily admin tasks and procedures
    • Meeting or exceeding company standards for Operating and maintaining the Company vehicle if assigned one.
    • Meeting or exceeding company expectations in operating and reporting practices when utilizing a personal vehicle for work.

     

    Supervisory Responsibilities:

    • None

    Minimum Knowledge, Skills and Abilities required:

    • High School Diploma or equivalent is required.
    • AS/BS Degree in a related Technical field highly desired, but not required.
    • Industry Certifications such as A , Net , Server , or similar are highly desired.
    • Minimum of 1 year Point of Sale repair, Network Equipment repair and PC repair experience highly desired.
    • Minimum 1 year previous experience of Break Fix or Network experience that was performed in a Retail or Office type setting is highly preferred.
    • Must be Safety Oriented and possess excellent Driving Habits and a clean MVR.
    • Must Show good mechanical aptitude and possess the ability to Troubleshoot equipment to a sub-assembly level.
    • Prior low voltage experience with voice/data cabling experience preferred.
    • Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues.
    • Excellent customer service skills required to properly interface with end-user customers. Must show good verbal and written communication skills. Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls.
    • Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA). The ability to work in adverse repair/installation environments and diffuse stressful situations. Must possess the ability to work independently while being a strong team player when needed.
    • Must be physically able to lift and carry up to 50 pounds when needed. Must be able to sit for extensive periods of time while driving. Must also be able climb a ladder up to 15' high when needed. Must be able to operate and work from an aerial work platform when needed. Must be able to pass various certification tests (Weights & Measures, etc)
    • Company provides retail-oriented technology services 24/7/365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call to support all our retail clients.

     

    Physical and Mental Demands

    The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions on a daily basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Physical Demands
    While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment and tools; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs and ladders. Specific vision abilities required by this job include close vision and the ability to adjust focus and work in some low light areas.

     

    Mental Demands
    While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, Vendors and management. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

     

    General office environment

    Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within a retail or office environment, with standard office and retail equipment available.

  • 2 Days Ago

T
Manufacturing Technician
  • Talk To Me Technologies LLC
  • Cedar, IA FULL_TIME
  • Full Time | Cedar Falls, IA As a Manufacturing Technician, you’ll learn about the hardware and accessories that make up our exclusive line of speech-generating devices so you can focus on producing a ...
  • 4 Days Ago

H
Certified medical assistant
  • HealthEcareers - Client
  • Waverly, IA FULL_TIME
  • SCHEDULE FTE : .2, 1st / 2nd shift 2nd shift differential : $3 / hour 1st shift weekend differential : $2 / hour PRIMARY FUNCTIONS Responsible for various duties of the clinic, including reception and...
  • 8 Days Ago

H
Phlebotomist
  • HealthEcareers - Client
  • Mason, IA FULL_TIME
  • Your Blood. Your Hospital. Your Neighbors Join our team and help save lives! No overnight travel and $2 an hour bonus pay when working on a mobile blood drive! No experience necessary! ALL PAID TRAINI...
  • 8 Days Ago

A
Maintenance Technician - 2nd Shift
  • ATEK Metal Technologies LLC
  • Hampton, IA FULL_TIME
  • SUMMARY: The Maintenance Technician position is responsible for performing highly diversified duties to install, troubleshoot, repair and maintain production and facility equipment according to safety...
  • 2 Days Ago

S
Client Advisor
  • Spieldenner Financial Group
  • Cedar, IA FULL_TIME
  • Spieldenner Financial Group is a part of the fastest-growing insurance organization in the country. Our most important focus areas include getting agents paid quickly, keeping costs minimal, and givin...
  • 7 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Client Technologies Technician jobs found in Cedar Falls, IA area

T
Maintenance Technician
  • Tyson Foods
  • Waterloo, IA
  • Maintenance Technician FULL-TIME $23.83/hr, plus $5000 new hire bonus, see details below This position is responsible fo...
  • 3/18/2024 12:00:00 AM

T
Maintenance Technician
  • The Judge Group
  • Waterloo, IA
  • Job Title: Maintenance Technician 2nd Shift & Weekend Day Shift openingsLocation: Waterloo, IowaSalary: $22-35/hour DOE ...
  • 3/18/2024 12:00:00 AM

T
Automation Technician
  • The Judge Group
  • Waterloo, IA
  • Ensure adherence to all electrical codes.Perform annual NFPA 70E plant inspection and electrical safety program audit.Ma...
  • 3/18/2024 12:00:00 AM

T
Assembly Technician
  • TDS Automation Inc
  • Waverly, IA
  • Job Type Full-time Description Summary Works together as a team to assemble a project or product or to assemble a compon...
  • 3/17/2024 12:00:00 AM

C
Production Technician
  • Corteva
  • Reinbeck, IA
  • Description !!COMPETITIVE WAGES STARTING FROM $21.00 - $24.00 PER HOUR!! Who We Are and What We Do: At Corteva Agriscien...
  • 3/17/2024 12:00:00 AM

E
IT Field Service Technician
  • Experis
  • Waterloo, IA
  • About the Position: Job Title: Field Technical Specialist Locations: Waterloo, IA 50703 Pay Rate: $20/hr Dress Code: Bus...
  • 3/16/2024 12:00:00 AM

C
Low Voltage Technician
  • Communications Engineering Company
  • Cedar Falls, IA
  • Why CEC?: As an Inspector, you'll be an integral part of the CEC team. We help customers keep their organizations compli...
  • 3/15/2024 12:00:00 AM

S
Highway Technician Associate
  • State of Iowa
  • Waterloo, IA
  • Salary : $46,800.00 - $57,262.40 Annually Location : Waterloo - 50701 - Black Hawk County, IA Job Type: Full-time Job Nu...
  • 3/15/2024 12:00:00 AM

Cedar Falls is a city in Black Hawk County, Iowa, United States. As of the 2010 census, the city population was 39,260. It is home to the University of Northern Iowa, a public university. Cedar Falls is located at 42°31′24″N 92°26′45″W / 42.52333°N 92.44583°W / 42.52333; -92.44583 (42.523520, −92.446402). According to the United States Census Bureau, the city has a total area of 29.61 square miles (76.69 km2), of which, 28.75 square miles (74.46 km2) is land and 0.86 square miles (2.23 km2) is water. Natural forest, prairie and wetland areas are found within the city limits at the Hartma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Technician jobs
$55,168 to $75,354
Cedar Falls, Iowa area prices
were up 0.8% from a year ago

Client Technologies Technician in High Point, NC
My client in Pretoria is looking for a suitably qualified Desktop Support Technician to join their dynamic team.
December 30, 2019