Client Technologies Technician, Sr. jobs in Albany, GA
Client Technologies Technician, Sr. maintains, repairs, and troubleshoots desktop hardware and software packages. Interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Being a Client Technologies Technician, Sr. is responsible for writing documentation to describe product corrections. Writes manual for end-users to describe installation and operating procedures. Additionally, Client Technologies Technician, Sr. requires a bachelor's degree or its equivalent. Familiar with the field's concepts, practices, and procedures. Typically reports to a manager. To be a Client Technologies Technician, Sr. typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Recently Added Client Technologies Technician, Sr. jobs
Service Desk Support Technician
- Invision Technologies
-
Albany, GA
FULL_TIME
-
Position Summary:Invision Technologies, LLC is looking for additional Service Desk Support Technicians to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to intake and triage client issues. The Service Desk Support Technicians are the first point of contact for support requests who then resolve or escalate the issues for resolution. Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, great on the telephone, organized, a great communicator, and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.This is a full-time position based in Albany, Ga.Responsibilities & Duties:
- Serve as initial client issue/request intake for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support
- Intake client issues/requests through email and telephone, triage issues accordingly per company processes
- Provide remote support to clients and serve as the first point of contact for issue reporting
- Responsible for service ticket scheduling, escalation, and client satisfaction
- Ensure quality services are performed to the agreed SLA
- Offer our clients a true “white-glove” support experience and exceed their expectations
- Work with counterpart technicians to schedule and follow up on outstanding issues
- Conduct inventory control procedures including product receiving, shipping, purchasing, and overall inventory management
- Create and maintain thorough documentation and configurations within company tools
- Interface with third party vendors as a liaison between client and vendor
- Other duties as assigned
Knowledge, Skills & Personal Qualities:- Demonstrate excellence in customer service
- Excellent communication skills
- Ability to identify simple to complex problems and analyze them for triage or solution
- Demonstrate problem-solving strategies and practical knowledge
- Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures
- Working knowledge of computer systems, including hardware, software, OS, and peripherals
- Demonstrated ability to work in a fast-paced environment
- Time management, organization, and communication is vital
Required Qualifications :- A high school diploma or equivalent required
- 1-year support or call center/dispatch experience
- Exceptional written and verbal communication skills
- Ability and desire to learn and adapt quickly
- Exceptional customer service skills
- Attention to detail
Preferred Qualifications:- Advanced level degree or certifications desired
- Managed Service Provider experience
- Use of PSA/Ticketing system experience
- Call center/dispatch experience
- Experience as a tier 1-2 IT Support Specialist
- Working knowledge of O365, Azure, Sharepoint
Benefits:- Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability
- Employer-provided life insurance at no cost to the employee
- 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service
- Monthly mobile phone stipend
- Career path after 6 months to outline future career growth
- Eighteen days of paid time off annually
- Salary commensurate with experience
Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees. - 19 Days Ago
VOIP Support Technician
- Invision Technologies
-
Albany, GA
FULL_TIME
- This is a full-time position based in Albany, Ga. Position SummaryInvision Technologies, LLC is looking for additional VOIP Support Technicians to join our team. The ideal candidate exemplifies except...
- 15 Days Ago
Telematics Technician
- Nomad Mobile Technologies LLC
-
Sylvester, GA
FULL_TIME
- Nomad Mobile Technologies LLC is a Telematics Installation company. We install technologies such as Dashcams, DVR camera systems, GPS, electronic logbooks and many other forms of technologies needed t...
- 2 Days Ago
SENIOR FIRE ALARM TECHNICIAN
- Ace Technologies, LLC.
-
Hahira, GA
FULL_TIME
- Are you looking for a career, not just a job? Look no further as Ace Technologies, LLC is the place for you! Ace Technologies is a full-service integrator. While our roots are in industrial controls, ...
- 21 Days Ago
FIRE ALARM TECHNICIAN
- Ace Technologies, LLC.
-
Hahira, GA
FULL_TIME
- Are you looking for a career, not just a job? Look no further as Ace Technologies, LLC is the place for you! Ace Technologies is a full-service integrator. While our roots are in industrial controls, ...
- 1 Month Ago
FIRE ALARM TECHNICIAN (COVID VACCINATED)
- Ace Technologies, LLC.
-
Tifton, GA
FULL_TIME
- Are you looking for a career, not just a job? Look no further as Ace Technologies, LLC is the place for you! Ace Technologies is a full-service integrator. While our roots are in industrial controls, ...
- 22 Days Ago
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0 Client Technologies Technician, Sr. jobs found in Albany, GA area
Dialysis Equipment Technician
- Dialysis Clinic, Inc.
-
Albany, GA
- Overview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize ind...
- 4/24/2024 12:00:00 AM
Sales and Service Technician
- ProLift Garage Doors
-
Albany, GA
- PROLIFT GARAGE DOOR OF ALBANYPro Lift Garage Doors has been repairing and replacing overhead garage doors for the past 4...
- 4/24/2024 12:00:00 AM
Systems Lead Technician
- PPC Partners, Inc.
-
Albany, GA
- Systems Lead Technician Our Employee-Owned Company is seeking a highly skilled and experiencedHVAC Control Systems Insta...
- 4/24/2024 12:00:00 AM
DISH Installation Technician
- DISH
-
Albany, GA
- Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
- 4/23/2024 12:00:00 AM
Janitorial commercial cleaning technician
- Harris M L Group
-
Albany, GA
- Job Description Job Description Harris ML Group is an authorized franchise with Jani-King commercial cleaning services. ...
- 4/23/2024 12:00:00 AM
DISH Installation Technician
- Hiring Now!
-
Albany, GA
- Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
- 4/22/2024 12:00:00 AM
DISH Installation Technician
- Hiring Now!
-
Leesburg, GA
- Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
- 4/22/2024 12:00:00 AM
Pool Technician
- SOWEGA Pool Service
-
Albany, GA
- Job Description Job Description We are seeking someone with a construction background, concrete experience, pool liner i...
- 4/21/2024 12:00:00 AM
About Albany, Georgia
Albany is a city in the U.S. state of Georgia. Located on the Flint River, it is the seat of Dougherty County. Located in southwest Georgia, it is the principal city of the Albany, Georgia metropolitan area. The population was 77,434 at the 2010 U.S. Census, making it the eighth-largest city in the state.
It became prominent in the nineteenth century as a shipping and market center, first served by riverboats and then by railroads. Seven lines met in Albany, and it was a center of trade in the Southeast. It was part of the Black Belt, the extensive area in the Deep South of cotton plantations....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Technician, Sr. jobs
$65,467 to $94,146
Albany, Georgia area prices
were up 1.5% from a year ago
were up 1.5% from a year ago