Clinic Director Job Description
Organization Overview
The Clarkston Community Health Center’s mission is to provide a compassionate, welcoming medical home to uninsured individuals in and around Clarkston, Georgia, in order to unlock the inherent dignity and opportunity of those we serve.
Position Description
The Clarkston Community Health Center is seeking a dynamic, team-oriented, driven leader for our clinical team who thrives working in diverse environments and is looking for a unique opportunity to grow and nurture a new model of healthcare in our community. As a clinical nurse practitioner or medical doctor experienced in both clinical care and community-based healthcare administration, the person we are seeking will be culturally humble, clinically compassionate, patient-centered, strong as a communicator and focused on providing excellence and beauty in the clinical care and business operations of the clinic.
The Clinic Director - reporting to the Executive Director - is a full-time position that is a critical part of the management team of the organization that will oversee and ensure the overall success of the clinic, fulfilling a number of critical duties for CCHC. As the lead medical officer at the clinic, the Clinic Director will see patients, supervise our nurses and doctors who see patients, set a culture of effectiveness and efficiency, and work to continually improve our quality, depth and breadth of care. As a thought partner with the Executive Director, the Clinic Director will help provide strategic guidance on the strategic issues facing the organization, helping to build out a sustainable, highly functional, trust-based team. Duties include:
Clinic Leadership and Administration:
- Help put together a plan for growth and then execute the plan and lead the on-site clinical team (staff and volunteers), supervising a high quality, committed team to excellence by establishing a culture of trust, accountability, clarity of roles, and strong communication. Build a model of healthcare that is patient-centered, holistic, and culturally humble.
- Ensure cultural competency of staff and volunteers, and adherence to core values of CCHC.
- Lead all aspects of ensuring the clinic is run efficiently and effectively, including managing all clinic inventory, setting up strong patient-clinic communication systems, setting up and managing strong in-clinic operations to maximize the number of patients we serve.
- Oversee / maintain EHR for grant writing and quality improvement projects. Supervise students requesting research opportunities.
- Refine and maintain all clinic SOPs.
Patient Care:
- Provide direct care to patients in clinic.
- Oversee paid and volunteer clinicians (NPs, PAs, MDs) in their clinical work and provide guidance and advice on patient care
- Sign off on charts and periodically review charts for quality control
- Work to steadily increase the number of patients we see weekly
- Build quality control systems to ensure continual improvement
- Work to receive the Seal of Approval from NAFC for CCHC based on the standards and criteria set forth by NAFC
- In coordination with the ED, set and oversee clinic budget and related business administration tasks to ensure money is managed properly and efficiently.
- Create and manage a clinical services coverage schedule to include appropriate staff and volunteer capacity of physicians, nurses, a scheduler, and a translator as available for each clinic session.
- Oversee all clinical services provided, review labs and charts, orient new medical volunteers, provide teaching services to medical students and resident physicians.
- Oversee monitoring and evaluation systems for the clinic’s programs and impact.
- Support the Executive Director in management of finance, non-healthcare related partnerships, grants management, and other duties as assigned.
- In coordination with the ED, help build and maintain strong HR processes for hiring, onboarding, evaluating, off-boarding, etc. Ensure strong positive culture among team with particular attention to insuring high employee retention rates and ongoing employee and volunteer appreciation opportunities.
Partnership Development:
- Lead on deepening existing partnerships and establishing new partnerships in order to: leverage additional volunteers for the clinic in order to provide a unique and excellence medical and nursing school student experience.
- Maintain strong vendor relationships with medical suppliers.
- Grow partnerships with clinical partners (like the Harriet Tubman Women’s Clinic).
- Strengthen partnerships with metro area healthcare facilities.
Qualifications:
- Nurse practitioner or M.D.
- A minimum of 2-4 years of experience in health care and/or health care administration, preferably in a community clinic.
- A minimum of 3-5 years of clinical experience.
- Master’s degree in healthcare administration preferred.
- Track record of successful operational and administrative management.
- Must demonstrate Clarkston Community Health Center’s Core Values: trust, compassion, excellence and respect.