Clinic Operations Director (Hosp. Op.) jobs in Charlotte, NC

JOB DESCRIPTION

POSITION: Dental Director

REPORTS TO: CEO

POSITION DESCRIPTION

In its Dental Director, Charlotte Community Health Clinic (CCHC) seeks a seasoned dental professional with management experience and supervisory skills that will further advance CCHC philosophy and achievements. The Dental Director is in charge of oversight of clinical practices, oversees regulatory compliance, safety and standards of care, and shall be responsible for the administrative practices relevant to the clinic in the absence of the Executive Director (i.e., the Operations Director shall be responsible for business administration in the absence of the Executive Director). The Dental Director directly supervises the Dentists and Hygienists and provides clinical direction to the Dental Practice Manager/Lead Dental Assistant, and clinical outreach staff. The Dental Director will be part of the leadership team.

DUTIES AND RESPONSIBILTIES:

-Oversight of CCHC Dental Program which includes:

-Site based dental services

-Integrated dental/primary care program

-School Based Oral Health

-Dental Mobile outreach

-Management of Dental department budget

-Management of Dental grants

-Community Partnerships

-Quality Improvement goals

-Regulatory compliance

-Participation in Dental Collaborative

-Dental NCCHCA Dental Directors group

-Maintain active membership/participation in NNOHA

-Direct supervision of Dentist and hygienist

-Responsible for maintaining productivity goals

-Production of regular financial, productivity and quality reports

-Responsible for keeping a pulse on access and recommendations for expansion

-Provide hands-on patient care as scheduled each week

-Develop, maintain and implement formal clinic policies and procedures; guide dentists

-Work collectively with the CCHC Leadership Team in developing and meeting organizational goals and professional staff to deliver consistent standards of care according policies and assuring clinical practices are above reproach and of the highest quality

-Provide feedback in the interview process and orient and train new professional staff

-Evaluate the professional staff to insure performance goals related to production, clinical quality and regulatory compliance are met

-Participate in board and management meetings and annual planning processes to support CCHC objectives and implementation of the strategic plan

-Collaborate with the Operations Director and other clinic management to ensure smooth operation of clinic and programs including staffing and patient visit ratios, scheduling, cost-benefit of programs; advise on facilities and equipment purchases and repairs

-Represent CCHC at community meetings and events, as requested;

-Manage other duties as assigned.

-Participate in community outreach events

QUALIFICATIONS:

-A team-player with demonstrated dedication to excellence. Personal integrity manifested in a positive and credible image

-A management style that supports a collaborative environment and continuous improvement culture; experience leading teams and coaching employees toward successful outcomes

-Excellent communication skills

-Understanding of and commitment to not-for-profit services

-A current North Carolina dental license

-5 - 8 years of hands-on dentistry experience

-Budget and grant management experience 

-Regulations, methods, trends and equipment; professional dental association membership(s)

-Successful upper level dental field management experience in a busy environment

-Established comfort working with diverse cultures, backgrounds, lifestyles and experiences

-Excellent chair-side manner

-Clarity and accuracy of writing and verbal presentation and interpersonal

communication skills

-Detail oriented. Effective organizational skills. Meets timetables. 

-Successful working in a fast paced situation and is self-directed with minimal supervision

-Desire to expand knowledge from both a clinical and administrative perspective, including management and leadership skills

-Working knowledge and comfort using Microsoft Office software

-Bi-lingual (Spanish) is a plus

CCHC  is committed to providing culturally appropriate services. The ideal candidate will communicate effectively and respectfully with people from different racial, ethnic and cultural backgrounds and lifestyles and demonstrate a knowledge of, and sensitivity to, our patients’ diverse needs.

Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. 

Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to affordable, quality, and comprehensive health care. We accept most major health insurance plans, as well as Medicaid and Medicare. For patients without health insurance, we offer a discount program based on income and family size. 

Our organization is growing! At present, we have three standalone sites as well as additional satellite locations. We are thrilled about the expansion of care that our growth allows us to provide. Our goal is to recruit, develop, and retain a team that not only meets the minimum job qualifications, but shares our passion for serving those who need it most.

For more information about us, use the link below:

https://charlottecommunityhealth.org/en/

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term & Long Term Disability
• Life Insurance
• 401K Retirement Plan w/ discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)