Clinic Operations Director (Hosp. Op.) jobs in Kennewick, WA

Join the team at Family Medical Center in Walla Walla, Washington as Clinic Director and take the lead in overseeing the operations of a busy clinic, ensuring excellence in patient care and satisfaction.  Family Medical Center provides wraparound care for our community regardless of the patient's ability to pay.  The clinic provides family medicine, pediatrics, dental, pharmacy, behavioral health, nutritional and other services to help patients meet their health goals.  The Clinic Director will work to drive operational efficiency, mentor and develop supervisors and staff, champion diversity and inclusion, ensure compliance with industry regulations, and uphold high standards of practice management.  The Director's impact will extend beyond the clinic as you collaborate with local healthcare leaders and contribute to the community's well-being while also bringing your professional experience and perspective to the broader organizational leadership team.  

At YVFWC our Clinic Directors are site level business- and operational- minded administrator roles which require a strong interest and desire in overseeing day-to-day clinic workflows while engaging with staff, providers and patients on a daily basis.  If you're a strategic thinker with a history of generating positive results and have experience in healthcare leadership, we invite you to apply and be an integral part of our mission to deliver exceptional care.  Join us in making a positive difference in the communities we serve.

Walla Walla is located among rolling farmlands and vineyards in southeast Washington. It has two 4-year colleges, a community college, and a renovated downtown shopping area with unique stores and restaurants. Plus it's home to many outstanding wineries. 

What We Offer

• $10,000 hiring bonus in first paycheck, and $1,000 bonus at 12 months.
• Salary $94,000-$126,000 DOE with ability to go higher for highly experienced candidates. 
• 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, uniform allowance, and more.
• Relocation allowance is available.

Essential Functions/Responsibilities/Duties

• Manages two or more service lines (medical, dental, pharmacy), with 45 to 100 FTEs, 25,000 to 65,000 encounters, and an expense budget of $7-16 million.
• Supervises, mentors and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
• Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.
• Responsible for the recruitment and selection of staff, Providers, and Dentists. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
• Creates and maintains an inclusive work environment that respects diverse ideas, backgrounds and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives and maintains an employee engagement culture.
• Responsible for the day-to-day operational management of Medical and Dental Providers and Pharmacy staff.
• Supervises and mentors front office supervisors, nurse supervisors, dental supervisors, pharmacy managers, maintenance supervisors, and administrative assistants. May also supervise clinic managers and administrative services managers on fiscal responsibility, operational efficiency, resource utilization, staffing patterns and team effectiveness and efficiency.
• Responsible for overall clinical operations that optimize best practices of the patient centered medical home.
• Responsible for promoting high standards of practice management through utilizations of standardized polices, protocols and guidelines.
• Responsible for the management of health plan quality metrics as set forth by the organization’s goals and strategic plans.
• Manages the implementation of all YVFWC initiatives, policies and procedures as they pertain to FQHC Program Requirements and Medical, Dental, and Pharmacy Operations.
• Responsible for the patient experience in all service lines at site(s) and achieving organizational goals for Patient Satisfaction.
• Develops an annual encounter budget for all applicable service lines and is responsible for the achievement of the budget.
• Responsible for achieving enrollment standards, patient quality metrics; patient access; and appropriate ED utilization as required by managed care organizations.
• Manages all workflows at the site, including the clinic billing process for all applicable service lines within the site.
• Exemplifies excellent customer relations with patients, visitors, and other employees. Addresses all patient complaints. Holds staff accountable for conformity to customer service policy and patient satisfaction.
• Partners with local healthcare leaders to develop a coordinated delivery system within the communities serviced by the clinic(s).
• Develops and maintains ties and/or networks in the local community for promoting the mission of YVFWC.
• Recommends the establishment, expansion, modification or elimination of services, based on an understanding of community need, organizational capability and financial viability.
• Contributes to the creation of the site(s) financial budget and manages variances for all controllable budget line items.
• Develops and drives operational improvement and change management initiatives within the clinic(s). Leads the site leadership team in continuous improvement practices.
• Ensures operational compliance with Joint Commission, Meaningful Use, NCQA, UDS and local and state/federal regulations.
• Performs other duties as assigned.

Qualifications

• Education: Bachelor’s Degree in Business Administration, Healthcare Administration, or related field. Master’s Degree in Business Administration, Healthcare Administration, Public Health or related field preferred.  
• Required Experience: 
  • With a Bachelor's Degree, 5 or more years of supervisory or leadership experience in a healthcare environment.
  • With a Master's Degree, 3 or more years of supervisory experience in a healthcare environment. 
• Professional Licenses/Certificates/Registration: Valid Driver’s License and proof of automobile liability insurance coverage.
• Knowledge/Skills/Abilities: Knowledge of Washington and/or Oregon State Basic Health Plans. Knowledge of Community and Migrant Health Centers and primary healthcare services. Ability to problem solve, prioritize, and communicate effectively. Proficient with Epic or other patient information system, Microsoft Word and Excel. Knowledge of medical and/or dental office operations preferred. Ability to speak Spanish preferred. 

About YVFWC

We serve more than 197,000 patients across 28 medical clinics, 15 dental clinics, 11 pharmacies, and 49 program sites in Washington State and Oregon. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC’s patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.

Working at YVFWC

Working in our organization means being the passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.

At Farm Workers Clinic

• We will consistently trust one another to work for the common good.
• We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do.
• We will demonstrate transparency by being candid and truthful no matter the risk.
• We will create partnerships to strengthen ourselves and our community.
• We will fight for just treatment for all individuals.
• We will let joy in.
• We have the courage to be an agent of change and refuse anything short of excellence.

Our mission celebrates diversity. We are committed to equal opportunity employment.