Clinic Operations Director (Hosp. Op.) jobs in South Bend, IN

Overview

Vice President - Operations, South Bend Clinic

The healthcare landscape is evolving, with a shift towards innovative delivery methods focused on enhancing the consumer experience. The VP of Operations plays a pivotal role in driving this transformation, across the continuum of care. The successful candidate will work alongside the CEO and physician leadership to develop and implement a comprehensive strategy, ensuring the delivery of high-quality patient care, optimal physician and associate engagement, and the achievement of organizational growth objectives.

The VP, Operations overseas primary care services, as well as multiple medical and surgical specialties including but not limited to cardiology, ENT, ophthalmology, GI, orthopedic surgery, OB, PMR, dermatology, allergy, , and general/vascular surgery, managing a portfolio with a revenue magnitude of $180M, $5M in contribution margin, 800 associates, 50 APPs, and 100 physicians.

Reporting to the CEO, the VP, Operations is an integral member of the executive management team. They provide visible leadership for SBC's practice sites and ancillary services. The VP, Operations will have a critical role in leading and implementing strategic planning and expansion of South Bend Clinic and will be responsible for overseeing P&L, practice operations, facility planning and mentoring key leaders throughout the organization.

Responsibilities

Operations and Strategic Planning

• Works with all Directors and Physician Site Leaders and Practice Managers to assess and improve quality outcomes, operational efficiency, access, and deliver patient care.
• Assists Directors and Practice Managers in interpreting financial data and operational reports.
• Educates Directors and Practice Managers in effective utilization of staffing and space resources.
• Maintains awareness of "best practice" trends in healthcare and incorporates these into the operational improvements.
• In conjunction with the Senior Management Team, develops and implements SBC-wide strategy.
• Spearheads Primary Care and Specialty Practices long-term and short-term strategy development and works with Physician leaders and all Directors to communicate and implement.

Management/Leadership

• Provides day to day leadership and management of operational issues.
• Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.
• Collaborates with team members on development opportunities such as participating in training, attending conferences, etc.
• Support integration efforts to leverage best practices, increase operational efficiency and standardized processes which support the overall effectiveness of the practice.

Physician Governance/Leadership

• Advises practices on recruitment needs and works with Physician Leadership to attract, assess, and obtain qualified candidates.
• Works with Directors and Primary/Specialty Care Chairs to develop, document and communicate annual strategy objectives and goals and other initiatives.
• Advises Department Chairs on resolution of physician issues.
• Works Department Chairs to identify and develop physician leaders within SBC.

Business Development

• Understands local and regional health care needs and state and Federal laws and develops executable plans that expand SBC’s patient base and service lines.
• Collaborates with other healthcare providers, payers, and employers on partnership opportunities.
• Serves on local boards and advisory panels.
• Works with marketing to develop and implement the SBC marketing plan.

Financial Management

• Establishes financial targets and develops operating objectives and plans and budgets for achieving those targets.
• Accountable for the overall operating and financial success of all assigned departments.
• Manages the activities involved in achieving the targets.
• Enhances the annual planning and budgeting process and ongoing expenditure control processes.

Qualifications

EDUCATION and / or CERTIFICATION/LICENSURE:

• Minimum educational requirement is B.S. in Business, Health Care Administration, Management or Finance or other related field with Masters preferred.

EXPERIENCE:

• At a minimum, the role requires ten (10) years leadership experience, preferably in a physician group environment.