Clinic Operations Director (Hosp. Op.) jobs in Tucson, AZ

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

• 120 locations and growing, along with vast virtual coverage

• 2,000 caring clinicians and support staff serving their communities

• Backed by investors such as CVS Health Ventures and Blackstone Horizon

A successful Clinic Medical Director is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients. The Clinic Medical Director acts with an owner’s mindset, cultivating new ideas for driving business performance by leading the clinic team, managing financial outcomes, and supporting patient retention and growth through effective operations and direct patient care.

• Collaborate: Shares information with others so there are no suprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners
• Drive Outcomes: Eliminates obstacles that affect organizational performance
• Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
• Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
• Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
• Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job

• Financial Accountability 
• Demonstrate working knowledge of financial statements, clinic billing procedures and all insurance types and payor guidelines; adjusts, in coordination with district and regional leadership
• Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement (training staff as needed)
• Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate

• Experiential Outcomes 
• Inspirational leader who encourages their team to solve their own problems, empowers through communication, feedback and recognition
• Interview, onboard and mentor clinician team
• Identify clinical and patient experience educational opportunities for your team
• Perform chart audits and one-to-one evaluations of clinicians on a monthly basis
• Manage payroll targets; create and maintain clinician schedule for your sites
• Respond to patient and staff complaints regarding clinicians
• Maintain a high-standard of patient care that amplifies patient experience goals to ensure NPS scores are met and exceeded
• Identify, plan and participate in marketing activities and community events that increase patient volume and engagement

• Active NP or PA license, DEA and board certification
• Minimum 2 years of experience in ER, urgent care or similar setting
• Ability to consult and treat patients of all ages
• 1 year leading others in a healthcare setting
• Understanding of clinic financials and HR business processes
• Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
• Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills

Perks

• Hands-free charting with an AI-enabled notes assistant within our proprietary EHR

• Competitive salary with incentives, wRVU bonus plan and weekend/holiday differentials

• Paid time off, paid sick leave, paid learning time off

• Comprehensive benefits package effective day one, including medical, dental & vision

• 401k with employer match and pre-tax commuter benefits (transit and parking)

• FSA, HSA, and dependent care options

• Medical malpractice and tail insurance covered

• Paid Sabbatical at eligible time of service milestone years

• Complimentary subscriptions to point-of-care reference tool, DynaMedex, and presentations and podcasts through Hippo Education, along with internal educational resources and weekly clinical rounds

• Employee referral bonus program, employee resource groups, and professional development

*All benefits dependent on role and eligibility

All candidate email communication will be done through a @carbonhealth.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact people@carbonhealth.com.

Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we meet patients where they are by delivering care across a variety of access points, including in-person clinics and virtual care. Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.