GRANT SUMMARY

The goal of the ABH-CLINIC project is to transform the community behavioral health system by providing comprehensive, coordinated behavioral health care. The Clinic provides culturally specific programming, strength-based services, community-wide engagement, evidence-based practices, and early intervention.

POSITION SUMMARY:

The Receptionist provides first-person contact for the ABH-CLINIC Project and is positioned at the front desk. Incumbent answers all incoming phone calls as well as greets all visitors. This position is part of a collaborative treatment team assuring culturally resonant mental health intervention, treatment, and support services.

JOB DUTIES

• Answers all incoming phone calls on a multi-line switchboard in a professional and friendly manner.
• Directs calls to the appropriate staff members, programs, and/or projects, maintaining confidentiality regarding project-related issues.
• Greets all visitors in a professional and friendly manner, directing them to the appropriate staff members, programs, and/or projects.
• Receives, sorts, date stamps, and distributes daily mail.
• Assists supervisor with projects, tasks, and meeting activities including copying, preparing project packets, and events support as needed.
• Prepares, processes, and logs purchase orders for project administration.
• Schedules consumers and family members for meetings.
• Maintains office supplies and equipment for the project as well as provides support for project functions, including the front desk sign-in sheets and equipment checkout logs.
• Maintains a neat and clean, clutter-free, professional appearance at the front desk.
• Performs light clerical duties to include, but not limited to, typing and filing.
• Attends mandatory position training that provides training in risk factors.
• Performs other job-related duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITY

• Ability to report to work on time.
• Knowledge of customer service concepts and practices.
• Excellent customer service skills are essential.
• Understanding and sensitivity to diverse cultures and lifestyles.
• Skill in operating personal computers utilizing a variety of computer software.
• Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skill in oral and written communication, with the ability to accurately follow written and verbal instructions.
• Skill in establishing and maintaining cooperative working relationships with colleagues, supervisors, and consumers.

MINIMUM QUALIFICATIONS (Education & Experience)

• High school diploma or equivalent, and
• Six (6) months of clerical/receptionist experience involving light clerical duties.
• A combination of experience, education, and training that provides the required knowledge, skills, and abilities to perform assigned tasks.

PREFERRED QUALIFICATIONS (Education & Experience)

• Two (2) years of administrative assistant experience.
• Associate’s degree in business administration or a related field.