Clinic Receptionist jobs in Milwaukee, WI

PLANNED PARENTHOOD OF WISCONSIN, INC.

MILWAUKEE, WI

CLINIC RECEPTIONIST

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy.  We serve over 60,000 patients annually in 22 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin.  Our goal is to help keep Wisconsin safe, healthy and strong!

This is an excellent opportunity for a Clinic Receptionist (40hrs/wk., benefits eligible) at our Water Street Health Center.

PURPOSE OF POSITION:

The Clinic Receptionist is responsible for performing administrative and clerical duties to support clinical operations and provide the highest quality  of customer service for patients. This includes greeting and registering patients, answering the phone, scheduling appointments, and data entry  including insurance enrollment and verification. The Clinic Receptionist also direct patients, visitors, and callers to appropriate parties and answers basic questions

QUALIFICATION REQUIREMENTS:

· Must be committed to quality healthcare, customer service and the values of Planned Parenthood of Wisconsin, Inc.   

· Must be committed to providing non-judgmental, patient centered care to ensure the highest level of patient satisfaction.   

· Commitment to diversity, equity, inclusion, and belonging.   

· Proven interpersonal skills working with people with varying identities and backgrounds.  

· Ability to work independently and as a team member.   

· Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner over the phone and in person.  

· Ability to read and implement written and verbal instructions.   

· Organization and time management skills to manage a variety of tasks effectively.

· Attention to detail within the Electronic Practice Management system.

· Bilingual English/Spanish skills desirable.    

EDUCATION and/or EXPERIENCE:

1.    High school diploma or equivalent.

2.    Experience in  healthcare setting preferred.

3.    Must be able to obtain CPR certification.

4.    Reproductive healthcare experience is desired.

PHYSICAL REQUIREMENTS:

The position is predominantly sedentary requiring the ability to sit, bend, stand and walk.  May require occasional stooping, reaching, stair-climbing and repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.  Rarely requires kneeling, pushing/pulling and repetitive motions of the feet.

Physical demands of the position necessitate hearing, talking, handling and grasping regularly.  May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and adding machine or calculator. 

WORKING CONDITIONS:

The position is generally performed in a medical office environment but involves frequent interruptions.  The noise level is usually moderate.  The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.

Occasional evening and/or weekend hours may be necessary.

• Welcome patients, vendors, and other visitors to the health center  in person or by phone.
• Answer multiple phone lines, schedule appointments, and refer calls to appropriate staff. 
• Verify and input patient demographic information into the Electronic Practice Management system.  
• Scan necessary patient information into the Electronic Health Record system[DS1] . 
• Verify and update financial records, enroll patients in third party insurance sources and verify insurance information.  
• Collect patient fees, track daily finances, and post patient payments and balance transaction reports.
• Prepare the center for opening and secure for closing as needed.
• Remain current on agency policies and procedures, referral processes and all Planned Parenthood programs.

• Perform other duties as assigned by the Center Manager.

PPWI is an equal opportunity employer committed to diversity in the workplace.