Clinic Receptionist jobs in Springfield, MO

Job Posting
Clinic Receptionist
Medical Office Complex
Full-Time
FLSA Status: Non-Exempt

Job Summary: Under the direct supervision of the Clinic Coordinator, the Receptionist is responsible for performing the reception and secretarial duties of the clinic while functioning as the primary/focal communication source. Performs under hospital and clinic policies and procedures. Demonstrates behaviors which exemplify professional conduct and teamwork.

Fluctuating clinic activities necessitate flexibility. Must be highly motivated to complete assigned duties within prescribed time limits. Exercise extreme tact when dealing with patients, employees, hospital departments, physicians, and the public. Maintains a strong ethical code regarding patient rights as evidenced in professional attitude (i.e., privacy, confidentiality, and empathy). Must promote professional, positive, and cooperative demeanor. Performs receptionist duties, to include, but not limited to answering telephone calls, screening telephone calls, processing and/or relaying of messages, assisting clinic visitors, and directing them to the appropriate personnel. Responsible for patient check-in and check-out functions. These include new chart preparation, photocopying insurance cards/crucial documents, scheduling appointments for clinic patients, completing new patient registration forms, printing daily encounter forms, totaling patient charges upon check-out, collecting appropriate payment. Scheduling functions include notifying nursing of additions/cancellations to the provider’s schedule, rescheduling of patients if the physician is unavailable or detained, pulling medical charts/records for the next day’s appointments. Additional daily tasks: ensure that all correspondence is signed, copied, addressed, and mailed or faxed, keeping log of daily patient information, filing of charts, filing of correspondence in patient charts, maintaining an inventory of office supplies. End of day duties: batch encounter forms and receipts, prepare appropriate corresponding paperwork/documentation, lock, and secure office. Knows the policies and procedures relating to fire, safety, disaster, and infection control as they apply to hospital, as well as clinic practice. Attend in-services of these as required. Performs other duties/projects as assigned by authorized personnel.

Education: High school diploma, GED, or equivalent required.

Experience / Skills: At least one year of experience in clerical, receptionist and/or medical office preferred. General office procedures: filing, typing, and basic computer skills required. Knowledge of standard office machinery.

Licensure, Registration, Certification: Not applicable.

Mental / Physical Requirements: (maybe met with or without reasonable accommodation): Effective and appropriate communications skills, both verbal and written. Accuracy and attention to detail required. Standing, walking, sitting, lifting, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching are required. Must be able to lift 20 lbs. from the floor and from overhead, and 40 lbs. from waist height; exercise good body mechanics in execution of essential duties, including appropriate back and neck posture.

Working Conditions: Minimal physical discomfort. Frequent distractions and interruptions. Potential exposure to infectious diseases and hostile persons. Ability to perform duties under stress required.

Texas County Memorial Hospital is a tobacco-free smoke-free facility.