Clinical Education Manager manages staff responsible for providing proactive healthcare education and coaching to plan members. Ensures the accurate delivery of various health education programs and materials designed for plan enrollees, employers, and providers. Being a Clinical Education Manager assists with monitoring, assessing, and reviewing educational programs for effectiveness. Requires a bachelor's degree in a related area. Additionally, Clinical Education Manager typically reports to a manager or head of a unit/department. The Clinical Education Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Clinical Education Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION SUMMARY:
The Manager is responsible for providing and improving continuity of care for members and improving communication between providers, staff, patients, and their families. The Manager will use a team approach to ensure appropriate management of all health education staff. This position monitors ADA Self-Management Recognition Program, class calendar scheduling, and communication of class offerings to both internal and external customers. It is responsible for collaborating with other departments as it relates to diabetes and health education services/programs. This position will maximize management of data collected, to facilitate services/programs, improve continuity, quality, productivity, and cost effectiveness.
QUALIFICATIONS:
Education, skills and experience:
* Bachelor's Degree in nutrition or Dietetics.
* Master's degree preferred.
* Registered Dietitian Nutritionist (R.D.N.) - Registered through Commission on Dietetic Registration.
* Current license from Department of Professional Regulation, State of Florida, as Dietitian (L.D.).
* Certified Diabetes Care and Education Specialist (CDCES) preferred.
* Prior experience with leadership roles, team building, and leading in managed care setting or any health care facility required.
* At least 5 years' experience in hospital or nutrition clinic setting.
* Experience with Electronic Health Records and ZOOM.
* Ability to motivate, coach direct, mentor, evaluate personnel and be available by phone.
* Knowledge of administrative functions of managing files, records, and using Microsoft products to include Word, Excel, PowerPoint, and Outlook.
* Experience with inductive/deductive reasoning, problem solving, and motivational interviewing.
* Knowledge of curriculum development, manual preparation, use of visual aids, course outlines, and other materials and methods used in teaching.
* Written and oral comprehension with the ability to listen, understand, and communicate information and ideas in writing and verbally.
* Excellent interpersonal and organizational skills and be able to coordinate multiple needs and entities.
* Must be able to multi-task, prioritize duties, and work independently or with others in a multi-disciplinary team environment.
* Must be a team player with high priority on efficiency, quality and meeting the demands of departmental operations.
* Works collaboratively with other departments in order to meet organizational goals.
* Must have flexibility to travel for nutrition education classes at various times and FHCP locations as needed.
* Must have a valid Florida driver's license; must have own car.
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