Clinical Education Manager jobs in Portsmouth, NH

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

As a key member of the Urology team, the Clinical Education Administrator will provide courteous, efficient, and effective administrative support to Laborie customers, clinical education, field service, commercial and marketing and events team members.

About the Role:

• Monitor various communication methods including Call Center phone queue, messages, and CE/FT/Service line chats, and engage available resources as needed.
• Coordinate site visits for customer needs including installation of new equipment, training and education for new and existing equipment, and follow up training as needed.
• Assign field and clinical team members through ticketing system, provide follow up to ensure completion of all required actions, manage visit documentation, and maintain CE team calendar for available resources and scheduling.
• Collaborate with Marketing and Events team regarding logistics, contracts, registration, and participants of live and online educational courses.

Minimum Qualifications:

• 2 – 3 years’ experience in a customer-facing environment.
• Ability to work successfully in a highly energized environment with multiple projects.
• Strong interpersonal communication skills and technical aptitude including ERP systems.

Preferred Qualifications:

• Healthcare experience and/or urodynamics experience is a plus.
• Post-secondary education is an asset.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.