Clinical Information System Specialist jobs in Fargo, ND

Primary

• Provide technical desktop support to end-users by working to assess, troubleshoot and resolve operational anomalies and errors
• Implement/Install or work with MSP on all desktop changes
• Monitor and manage report on desktops
• Maintain Inventory Control procedures for the bank’s hardware and software
• Manage all activities related to the internal Help Desk including working with vendors to complete helpdesk requests
• Maintain the Help Desk log
• Maintain identity access management, including all user changes and reports
• Maintain the desk phone changes for users
• Escalate items as needed to the next level or vendor support
• Assist the IT Team and/or vendors as needed
• Provide detailed documentation of all procedures and policies that need to be maintained or implemented.
• Maintain current knowledge of information systems technology and regulations
• Participate in the recommendation of upgrades of hardware and software, or modifications to procedures to improve efficiency, system integrity, security and maintain regulatory compliance
• Provide individual or group training for personnel on the capabilities of specific information systems technology
• Uphold confidentiality of customer conversations, information and proprietary bank information

Secondary

• Knowledge of the various products, services and delivery systems
• Expected to deliver consistent, superior customer service in accordance with BankNorth standards
• Provide support and service to co-workers to maintain and enhance customer service
• Professionally represent BankNorth in community affairs and civic organizations

Additional

• Follow established opening and closing procedures
• Participate in training and bank meetings as related to position
• Travel to bank locations as needed

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They do not include all aspects of the position such as the potential additional duties assigned by the Supervisor, or the requirement for flexibility in helping others.

The job description is not intended as a contract of employment and does not constitute one. All employment with BankNorth is “at will” unless the employee has a written contract of employment.