Clinical Information System Specialist jobs in Nashville, TN

Columbia Power and Water Systems is hiring a Customer Information System Analyst to join our growing organization. This role will provide support to our Operational departments through concentrated efforts to review processes, research methods of improvement and implement changes which lead to more efficient customer care and an accurate billing system. This position allows employees to develop and continue to grow a good understanding of the utility billing system and support other employees through knowledge share and training.

Duties/Responsibilities:

The CIS Analyst will collaborate with the Customer Records department to maintain the integrity of the billing and metering data. They will coordinate with field operations departments to gather manual meter readings as needed; coordinate efforts to complete field service orders with the operational departments; review the Service Order Control Panel to ensure all service orders necessary for each billing cycle are processed; review meter changes in the CIS system. Assist with mass meter changes as needed; ensure proper account numbers are assigned to new points of service and formatted to allow for efficient manual reading efforts as needed; analyze Pre-Pay account meter readings to ensure that all are functioning correctly; provide research and informational support to the Customer Records Department concerning meters and usage as needed; assist with the non-pay process by ensuring that all necessary meters are cut off. Coordinate with the field operation groups for meters that must be cutoff/on manually; assist field operations with questions concerning meter inventory and help resolve issues that may have arisen because of meter changes and service orders; review and ensure complete documentation for billing adjustments and journals; assist in the calculation of complex billing adjustments as needed; and ensure the Meter Data Management (MDM) system is operating correctly and that readings from the AMI systems are populated therein.

This position will also collaborate with the Customer Service Department to develop, implement, and maintain an efficient customer application process. They will assist in the review of utility service orders and broadband work orders; coordinate efforts with operational departments to complete field service orders; provide support as a knowledge-based resource on complex billing questions; assist in the review and verification of all document retention in the Customer Service Department; assist in the review of account information including locations, services, rates and customer information; collaborate with the Power and Water Engineering Office Coordinators, on more complex questions concerning locations, to help ensure service orders are produced with the most accurate information possible; assist in review of all types of receipt posting and research lost payments as needed; assist in the review of customer deposits for applicability and amounts. Perform periodic reviews of deposits left on terminated accounts. Coordinate efforts to apply and refund or transfer to the appropriate accounts.

CIS Analysts will be responsible for Quality Assurance. It will be their job to vet service orders and broadband orders as they are produced by customer service and broadband support; vet meter changes that are completed by Customer Records personnel; apply quality assurance tools on a regular basis and report results to the appropriate personnel for follow-up; research customer and account data in the CIS system in depth to locate inaccuracies. This includes attached images in the document management repositories; assist in developing new quality assurance tools to help produce better results; assist in training employees in the business of utility billing as needed to increase employee work performance; research suggested process changes and/or new software features in a testing environment; and to work jointly with the City of Columbia’s Public Works and Wastewater Departments to research more complex questions concerning sewer and sanitation services.

This position will be subject to other duties as assigned.

Required Skills/Abilities:

CIS Analysts will acknowledge and adhere to all CPWS policies and maintain regular attendance at work. They must have the ability to routinely complete work with a high degree of accuracy; perform duties safely without endangering self, others, and the public; have knowledge of daily tasks in the Customer Information System area; ability to listen attentively and respond to customer and co-worker questions and concerns; maintain a professional, respectful, and courteous manner; ability to use eyes, hands, and fingers to operate computer keyboard quickly and accurately; ability to write; ability to work with the general public; ability to use mathematical skills to be able to add, subtract, multiply, and divide all units of measure; ability to read and understand instructions and job-related materials; ability to analyze and solve problems using facts and personal judgment; possess a working knowledge of computer hardware and software, including extensive knowledge of Microsoft Excel.

Physical Requirements:

CIS Analysts must have the ability to walk, and the ability to talk, see, hear, reach, handle, and feel.

Education, Experience, and Qualifications:

This position requires a High School Diploma or equivalent. 2-3 years of previous customer service experience required; utility industry preferred. Candidates must have a strong technical knowledge of dealing with customer utility accounts and processes related to utility billing preferred. A valid State of Tennessee Driver’s License is required. Must be proficient in using Microsoft Office software.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Columbia, TN 38401: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)
• Utility Industry: 2 years (Preferred)

Work Location: In person