Clinical Outcomes Analyst, Sr. jobs in Cleveland, OH

The position is visible to the hospital's clinical service lines, such as Nursing, Pharmacy, Perioperative Services and/or Laboratory, and serves as a liaison between IT and those groups. This position also interfaces with the business staff as it relates to the assigned clinical application(s). Duties include:

What you will do

• Leads needs assessment, software design, implementation, support, and reporting.
• Independently facilitates design of clinical workflow in conjunction with the clinicians and provides guidance to Clinical Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Leads unit and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts.
• High degree of understanding of clinical departments' business processes.
• Troubleshoots application issues, with/without vendor assistance, to resolution.
• Troubleshoots system hardware, as needed.
• Partners with end users to understand workflow and business processes.
• Maintains system security for assigned applications.
• Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
• Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
• Mentors System Analysts.
• Knowledge and experience with industry standard report writers such as Crystal Reports; produces and maintains custom reports.
• Provides input to components of development of end-user training materials and participates in training efforts.
• Guides other team members in ensuring good documentation standards.
• Leads escalation of issues with appropriate internal resources, to resolution.
• Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
• Independently leads application upgrades and troubleshooting efforts and provides guidance to application analysts.
• Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders.
• Creates reports and assigns work problem tickets to Application Analysts.
• Evaluates and maintains appropriate system documentation.
• Collaborates with other clinical and application analysts to insure system integrations.
• Performs other duties as assigned.