Clinical Services Director - Home Care jobs in Rochester, NY

Role and Responsibilities: Under the direction of the Director, Patient Services, the Clinical Manager supervises an interdisciplinary team of nurses, therapists and/or social workers, to assure appropriate clinical services are provided by the Agency. This person, or similar alternate, is available at all times during operational hours and participates in activities with respect to professional services. Collaborates between departments to facilitate and assure the delivery of high-quality patient care.

Essential Functions:

Supervises the day-to-day clinical operations (including ensuring workflow tasks are completed even during staff absences) and all required patient care is completed including, but not limited to:

• Review and follow-up on complaint forms and all QI reports.
• Onsite supervision of clinicians as assigned.
• Oversee the instruction of the clinical team in providing quality service and maintaining standards, including in-home visits to direct and evaluate patient care.
• Proactively address operational and clinical practices to prevent patient harm and/or organizational deficiencies or inefficiencies.
• Ensure that the patient’s plan of care is executed as written and reassessed by the appropriate health care professional when there is a significant health status change in the client’s condition, at the physician’s request, and after hospital discharge.
• Recommend policies, procedures and/or protocols based upon industry regulations and evidence-based clinical practice standards.
• Assure that staff perform according to Agency standards as well as legal/regulatory standards.
• Conduct case conferences (informal, supervisory or interdisciplinary) to discuss client issues, plan of care, and discharge planning, including documentation of such conferences via the Case Conference Coordination Note in the medical record.
• With the assistance of the Clinical Field Staff Supervisor and Patient Scheduling Coordinator, oversee the delegation of assignments to staff according to licensure, training, and demonstrated skills, as well as the clinical needs of the patient.
• In collaboration with the HR Department and Regional Director, participate in recruitment of qualified personnel and implementation of effective strategies to promote staff retention at acceptable parameters established by the Agency.
• Ensure clinical staff members maintain up-to-date credentials and adheres to job responsibilities and productivity requirements by conducting timely, thorough performance reviews annually, and providing more frequent feedback on low performance as needed.
• Assist in determining appropriate staffing levels and maintain adequate staffing levels to meet patient requirements.
• Approve weekly schedules and ensure productivity standards are met.
• Review and approve bi-weekly payroll.
• Recommend and collaborate on in-service education programs to promote staff development.
• Take administrative on-call, when required.

• Maintain nursing knowledge base to be current with accepted community standards and best practices.
• Participate in community awareness programs as necessary.
• Understand and effectively interpret operational budgets and respond to negative variances.
• Create strategies to meet corporate goals, including team objectives that are attainable. Monitor and evaluates effectiveness using measurable criteria.
• Provision of monthly staff meetings to meet agency communication plan.
• Adhere to and participate in Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency policies and procedures and follow the Employee Handbook Guidelines.
• Maintain understanding and effective demonstration of leadership competencies including, but not limited to:

• People:
• Build effective teams
• Manage relationships up, down and to the side
• Motivate and develop others
• Build positive work environments
• Purpose:
• Respond to organizational mandates
• Project mission
• Move strategies to actions by using short-term objectives
• Process:
• Manage a change process
• Manage conflict within the organization
• Use performance assessments effectively
• Personal:
• Develop self-knowledge and awareness
• Use communication skills interpersonally and publicly
• Demonstrate courage
• Maintain resilience

• Other duties as assigned.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements:

• Doctorate in Physical Therapy
• Master’s degree in Occupational Therapy

Qualifications and Requirements

• Current, valid PT or OT license issued by NYS Department of Education required.
• Minimum of two years’ experience in certified home health care; Medicare home health care experience required.
• Supervisory or management experience.
• Organized, detail-oriented, and possesses effective verbal and written communication skills.
• Understands the delivery of home health care services
• Capable of prioritizing and handling multiple tasks of critical importance simultaneously.
• Works efficiently within an environment of constant change and interruption; is able to problem-solve effectively.
• Must possess a valid driver’s license.
• Must have reliable transportation.

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