Clinical Supervisor - Home Care jobs in Ann Arbor, MI

The Client Care Manager will facilitate care and support for our clients, supervise care services in the home, and grow the business through the development and maintenance of community relationships. This role is based out of our Howell office, providing in-person field support for clientele in Howell, Brighton, Pinckney, Hartland, Highland Twp & surrounding areas of Livingston County.

Comfort Keepers is an industry-leading provider of non-medical in-home caregiving services. Our professional caregivers travel to senior clients' homes for scheduled visits to provide assistance with daily living activities, such as bathing, dressing, grooming, medication reminders, meal preparation, light housekeeping, driving to doctor's appointments, and other components of daily life. We specialize in the specific needs of seniors, including those with advanced medical conditions, dementia, and those receiving hospice care, approaching end of life. We provide customized, personalized care that is tailored to the client's individual needs. Some clients receive only occasional visits, while others have around-the-clock care, 24/7.

We have a passion for caring for others, providing a first-class in-home client care experience. We believe that every day we spend with a client is a day we can make a difference in someone’s life. We do things a bit differently than some of our competitors, focusing on achieving excellence while having fun and making a difference in the lives of others. We work in a manner that is dynamic, fast-paced, detail-oriented, relationship-driven, and extremely rewarding. Our team is devoted to succeeding together in carrying out our collective mission. We go the extra mile and we love what we do! If this sounds like the type of company you'd like to be a part of, we'd love to meet you.

Care Manager Duty: Customer Experience Management and Communication
You will identify opportunities to improve the care and service our clients receive. You will be responsible for proactively managing Caregiver and Family relationships, including but not limited to monitoring communications for issues and opportunities to improve, addressing and resolving those matters, and escalating matters to the Operations Manager when necessary. As Care Manager, you will work closely with the Scheduler to address scheduling issues, coordinate care and participate in on-call rotation (as assigned). To ensure excellent customer service and client care, visits to client’s homes should occur on a routine basis. Familiarity and ongoing training on proper procedures to ensure excellent and consistent service is an important aspect of this position. Finally, maintaining constant and clear communication with team members is key to succeeding in this role.

Care Manager Duty: Client Relations
You are often the first point of contact between clients and the company. You are responsible for developing solid relationships with clients, building trust and maintaining relationships throughout the client’s tenure with our company. You will be responsible for administrative duties relating to client care, including documentation and care plan development and management. You will participate in new client care implementation and assist with regular and routine assessments of current clients to ensure the quality of care is meeting their needs. You will work closely with the Scheduler to find the best Caregivers for the client. You will assist with training for family members and clients, as well as coordination of Family Room.

Care Manager Duty: Compliance
You will be responsible for ensuring compliance requirements are met and maintained in accordance with state regulations. This will include documenting all required information for regulatory/compliance and patient records purposes in the appropriate information systems and following all documentation protocols to ensure excellent service to clients, staff, potential and inactive clients.

You will adhere to company HIPAA privacy, Business Ethics and compliance programs. You will need to build your awareness of how we manage & follow up on customer complaints, while following the company complaint policy. Awareness of the QAPI program & active participation as required per policies and procedures related to QAPI. You will be responsible for reporting abuse, neglect or exploitation, either witnessed or suspected as a mandatory reporter.

Care Manager Duty: Management
You responsible for managing the client experience from referral to continuity of care. You will be directly responsible for regular and routine quality assurance visits and performance evaluations of all managed staff of caregivers. You will manage Caregivers and provide feedback in a supervisory capacity. You will be responsible for coordinating care with Client Services team, Scheduler, family members, and other care providers, such as insurance companies, case managers and other third party-payor. You will participate in formal and impromptu management meetings and in the development of systems to improve care coordination, client satisfaction, employee performance and retention and office operations.

The Care Manager will assist other members of the management team as needed and completes special projects as assigned.

Care Manager Duty: Caregiver Recruitment and Retention

The Care Manager duties may include assisting with Recruiting efforts when needed. Also, may include assisting with Orientation and Onboarding, introduction of caregiver to client, training and retention of caregivers. You will visit caregivers in the field as needed, conduct routine supervisory visits, and share information with Operations Manager to include on evaluations. The Care Manager will provide ongoing caregiver coaching and retraining. You will be responsible for communicating with Caregivers and problem solving when needed to quickly address issues, show you care, and help the caregiver feel supported, appreciated, and important.

Care Manager Duty: Sales
You are responsible for sales via in-home consultation for prospective clients in your territory. You will answer potential client inquiries and qualify them for consultations. You will assists clients in determining the type of and duration of services needed to meet the clients’ needs, as well as continuous reassessment of their situation. Participation in and organization of community or networking events is a component of this position’s sales responsibilities.

REQUIREMENTS

People Management Skills

• Effective oral and written presentation skills. Excellent interpersonal and coaching skills. Ability to exercise professional discernment and maintain professional boundaries.

Communications Skills

• Interpersonal & public speaking skills, as well as strong writing skills.
• Strong sense of professional discernment.
• Passion, professionalism, and a positive attitude - self-motivated and committed to excellence.

Computer Skills

• Above average computer literacy, including proficiency in Microsoft Office and web-based applications. We are a tech-intensive company with strong reliance on computers for communication and documentation. Strong competence and comfortability with computer applications is a must.

Organizational & Executive Functioning Skills

• Excellent organizational skills. Excellent attention to detail.
• Ability to operate thoroughly but efficiently, creatively making optimal use of your time.
• Sense of urgency, proactivity, and a genuine passion for caring for others.
• Multi-tasking abilities, with a flexible, adaptable, client-centered mentality - there are lots of factors in our work that we cannot control. Must be confident in problem-solving on the fly and making the most of every situation, maintaining composure and professionalism at all times.

Physical Abilities

• Ability to work in the field, driving to client homes and accessing client homes, which may involve walking on slightly uneven terrain, walking up steps while carrying supplies, and navigating a variety of client home environments.
• Ability to operate a motor vehicle, have a current, valid driver’s license with clean driving record, safe, reliable vehicle with current insurance and registration.
• Able to sit, stand, bend, lift, push, pull up to 25 pounds.

Schedule

• Typical office hours are 8:30am-5pm Mon-Fri
• Willingness to work non-traditional hours on occasion in order to meet supervisory needs associated with managing service delivery for a 24/7 business.
• Willingness to be on call, monitoring phone and being available to tend to emergent situations, up to 7 days per month

Education & Experience

• Minimum Associate’s Degree or equivalent education required.
• Minimum of 2 years of experience in a similar position strongly preferred.

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work setting:

• In-person

Application Question(s):

• The pay range for this position is $45,000-$58,000 per year. Is this within a range that would work for you?

Education:

• Associate (Preferred)

Experience:

• Home care industry: 1 year (Preferred)
• Supervisory: 1 year (Required)
• Microsoft Office: 3 years (Required)

License/Certification:

• Driver's License, Registration & Insurance (Required)

Work Location: In person