As ALS continues its impressive expansion and pushes the boundaries of its operations, we are in search of individuals who share our vision of turning possibilities into enduring career journeys. Our recent accomplishments in growth and advancement can be attributed not just to our strategies but, more importantly, to the PEOPLE who execute those strategies with unwavering dedication and enthusiasm.
We are looking for a dedicated Client Systems Analyst to provide support for our 3G solutions and ensure the success of our clients. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong understanding of 3G technologies. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
Client Self-Book Solution Manager:
- Serve as the primary point of contact for clients using our self-book solution for 3G services.
- Provide training and support to clients on how to utilize the self-book solution effectively.
- Gather feedback from clients and work closely with internal teams to enhance the functionality and user experience of the self-book solution.
3G Rate & Data Administration:
- Manage 3G rate and data administration processes, including rate updates, data entry, and maintenance of pricing information.
- Ensure accuracy and completeness of rate and data records in accordance with client requirements and company standards.
- Collaborate with internal teams to address any discrepancies or issues related to 3G rates and data.
Produce Reporting and Metrics:
- Generate reports and metrics related to 3G solution usage, performance, and client satisfaction.
- Analyze data to identify trends, patterns, and areas for improvement.
- Present findings to management and make recommendations for enhancing 3G solution offerings and support services.
Client Compliance:
- Ensure clients are in compliance with contractual agreements and regulatory requirements related to 3G solutions.
- Monitor client activities and conduct regular audits to verify compliance with established standards and policies.
- Work closely with clients to address any compliance issues and implement corrective actions as needed.
3G SuperUser/ Business Support:
- Serve as a superuser for 3G solutions, providing advanced technical support and troubleshooting assistance to clients.
- Act as a liaison between clients and internal technical teams to resolve complex issues and ensure timely resolution of client inquiries.
- Provide ongoing business support to clients, including guidance on best practices, system optimizations, and process improvements.
Requirements:
- 2 years of experience in client support or related roles.
- Strong understanding of 3G technologies and solutions.
- Excellent communication and interpersonal skills.
- Proven ability to manage multiple tasks and priorities in a fast-paced environment.
- Experience with data analysis and reporting tools.
- Detail-oriented with a focus on accuracy and quality.
We offer you:
- Exciting opportunities to advance your career through diverse training programs, cross-functional collaborations, and the chance to take on increased responsibilities, enabling them to grow both professionally and personally within the organization.
- Collaborative team environment with daily team meetings, software tools, and support structure.
- Experienced management team who started in similar roles as this one and understand the value you bring to our ALS family.
- Competitive base salary, incentives, paid time off, 401k automatic contribution, and a company-paid health benefits program.
Our Culture:
We truly believe that we are all a family working towards one common goal: The success of ALS and the success of our employees. We want to see if you have what it takes to become a member and create your own Epic journey through ALS. We incorporate a work hard play hard culture, whether that includes being appreciated in our morning standup for our weekly Top Dog awards for going above and beyond, or grilling burgers outside for our Friday lunches. We are constantly looking for ways to make our office a second home.
If you believe you possess the qualities of an ALS Gladiator, we encourage you to connect with us today! At ALS, every idea holds value, and there's no such thing as a bad one.