Cloud Systems Analyst is responsible for the design and management of an organization's cloud systems, applications, policies, and strategy. Evaluates and identifies the best cloud solutions for the organization. Being a Cloud Systems Analyst develops and modifies scalable architecture to support applications and infrastructure-as-a-service (IAAS) and platform-as-a-service (PAAS) platforms. Ensures the security and compliance of cloud environments, including data protection and privacy. Additionally, Cloud Systems Analyst monitors and analyzes cloud infrastructure performance to identify and resolve issues proactively. Collaborates with cross-functional teams to optimize cloud-based environments for performance, scalability, and cost-effectiveness. Designs controls and processes that utilize available audit tools. Maintains up-to-date and extensive knowledge of cloud products and technology. Typically requires a bachelor's degree. Typically reports to a manager. The Cloud Systems Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Cloud Systems Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Only local to DeKalb are eligible!!
Level 1
Job Description:
Job Summary:
* Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.
* Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner.
* Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines.
* This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.
* Must have great customer service and problem-solving skills.
* Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centers.
General Skills:
Working knowledge with active directory, DNS, and DHCP
Experience with troubleshooting network connectivity issues in both LAN and WAN environments
Experience imaging and deploying laptops
Experience providing desktop/laptop computer hardware support
Setup and install computers for New Hire On-Boarding s and Off-Boarding s
Experience supporting remote workers and troubleshooting VPN and remote technology issues
Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
Proficiency in Microsoft Office 365 (Enterprise) applications.
Expertise in Windows Server 2016 and above.
Working knowledge of VMware ESXi and vSphere, preferred
Working knowledge with Palo Alto Firewalls, preferred
Working knowledge with Mitel Telephony System, preferred
Strong oral/written communication and listening skills.
Strong attention to detail.
Strong analytical and problem-solving skills.
Can work effectively with a team or independently.
Can work well under pressure with ability to prioritize effectively.
Strong ethical orientation with ability to maintain confidential information
Qualifications:
* Bachelor's degree in Computer Applications Computer Technology or related field OR
Associate's degree in Computer Applications Computer Technology or related field AND Three years of related experience.
* Under direct supervision, analyzes user requirements, procedures, and problems to automate business processes. Provides installation, network access, control and troubleshooting for computers.
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