Cloud Systems Analyst jobs in San Jose, CA

Position: Sr. Business Analyst – Sales Cloud

Location: Remote within United States

We are looking for a strong Salesforce Business Systems Analyst who has experience on Sales Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Channel, Sales, Sales Operations and Partner Marketing departments. The ideal candidate for this role will have a blend of technical and business experience with strong expertise in the Salesforce. The primary applications you will be working with are Salesforce.com, communities, people.ai, Outreach and Marketo and you are expected to have hands-on with the salesforce platform.

Responsibilities/What You’ll Do:

• Meet with business leaders, decision makers, and end users to define business requirements, and systems goals
• Facilitate discussions among business owners to understand problem statements and gather requirements
• Own and drive functional and technical design activities
• Translates business requirements to functional and technical designs for the engineering team
• Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work
• Coordinate with offshore Development and QA teams to deliver the solution
• Help business users to complete the UAT and drive the delivery of system enhancements
• Subject matter expert for lead, campaign, account, contact and opportunity management areas
• Lead, deliver and support the Salesforce CRM application related projects on the Lead-to-Opportunity (L2O) management area
• Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles
• Build the scalable business processes on the route to market and lead to opportunity areas to support the company’s growth at scale
• Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design
• Document the solution design with specific business and technical details 
• Recommend best practice solutions
• Work collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phase
• Analyzes/identifies areas of risk and develops plans to minimize
• Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges

Qualifications/Your Background:

• Minimum of 6-8 year of IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation
• Minimum 5 years of experience on Salesforce.com Sales Cloud platform and must have hands-on experience
• Strong knowledge and experience on implementing top of the funnel processes such as lead management, account management and partner relationship management
• Strong knowledge of other tools such as Marketo and Outreach
• Experience in driving system implementation, agile project management and data flow best practices knowledge
• Strong experience with consulting driven solution approach  
• Must have analytical and data driven strong skills 
• Available 24x7 to support the business-critical production issues when necessary
• 4-year degree BS/BA in a technical, business or other analytical field required
• Excellent time management and organization skills, and the ability to be flexible and creative

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