Cloud Systems Analyst is responsible for the design and management of an organization's cloud systems, applications, policies, and strategy. Evaluates and identifies the best cloud solutions for the organization. Being a Cloud Systems Analyst develops and modifies scalable architecture to support applications and infrastructure-as-a-service (IAAS) and platform-as-a-service (PAAS) platforms. Ensures the security and compliance of cloud environments, including data protection and privacy. Additionally, Cloud Systems Analyst monitors and analyzes cloud infrastructure performance to identify and resolve issues proactively. Collaborates with cross-functional teams to optimize cloud-based environments for performance, scalability, and cost-effectiveness. Designs controls and processes that utilize available audit tools. Maintains up-to-date and extensive knowledge of cloud products and technology. Typically requires a bachelor's degree. Typically reports to a manager. The Cloud Systems Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Cloud Systems Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Overview:
As a Customer Support Associate, reporting to the Help Desk Lead and Project Manager, your primary responsibility is to provide Help Desk user support coordination, and triage for users of the UAS-NY Application. Your main task will be answering phone calls and e-mails from users to assist them in utilizing a multi-domain, multi-faceted application. High level customer service skills are required, with the ability to conduct tasks in a timely, effective, and patient manner. You must have strong professional writing and communication skills. You must have the ability to resolve complex assignments requiring research, investigation, and analysis. You must have the ability to work and train independently and under general supervision, as well as work collaboratively with the team’s functional areas.
Additional responsibilities will include provider outreach and education efforts for our users as well as analysis of data in accordance with defined compliance activities. You will also contribute to ongoing process improvement.
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Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
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Work Location: Hybrid remote in Troy, NY 12180
0 Cloud Systems Analyst jobs found in Troy, NY area